Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.
Food Quality
Many reviews mentioned issues with food quality, including cold or undercooked items, incorrect orders, and messy presentations.
Staff Attitude
There were numerous complaints about rude or unprofessional staff behavior, with some customers feeling dismissed or ignored.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed the ice cream offerings.
SG
Sandra Gleeson
3 days ago
1.0
Today Saturday January 10th I stopped at Dairy Queen for some ice cream. As soon as I got to the counter I was not greeted and was blankly stared at. I asked her what sizes do you have for the blizzards and she solemnly said “mini, small, medium, large”. With a very condescending tone. She didn’t even show me how big the sizes are. I also didn’t get a receipt order number and was left guessing if the ice cream on the counter was mine! The spoon I received was covered in ice cream half way up! I needed to clean it off so it didn’t get on my hands. The cup was sticky, dripping over the sides, and there was zero toppings below the top layer. While I was eating I heard yelling in the back. Something about “ you’re going to piss me off”. This in my opinion is very unprofessional and I think it was the lady who took my order. I couldn’t catch her name because nobody there was wearing and name tags or uniforms. This is not my first bad experience here. I’ve been here multiple times over the years and it has progressively gotten less desirable every time! Not to mention the dirty kitchen environment. The tables in the lobby were also all sticky and gross. I regret to say but I don’t think I will be returning after this visit.
TM
Trevor Miller
3 days ago
1.0
Have had unfortunate encounters with the store manager who is incredibly rude. First encounter, I ordered a dipped cone with sprinkles on the app which they honored and charged me for. When I went in to pick up my order, I was met with rudeness and was yelled at by the manager because apparently I unknowingly committed a health code violation with how I ordered my food. Called corporate to further investigate. Today, had to make another call to corporate because the same store manager chose to ridicule and yell at a doordash driver for simply asking her a question about the order he was picking up, and she yells at him to leave for being rude when the driver was far more calm and respectful than she was. Idk what her problem is, but she is far from professional and needs either additional training, be demoted, or fired.
JH
Joe Hanson
3 days ago
1.0
I ordered 2 meals only got the burgers blizzard wasn't delivered with the meal and the pop had little to no flavor
SJ
Sierra Johnson
Dec 31, 2025
3.0
This DQ is kind of hit or miss. Some days it’s great and others not so great.
EH
Elliana Hout
Dec 21, 2025
1.0
We ordered online to takeout because we were in a time crunch. When we got our order they were missing 3 whole meals, and there excuse was that for one of them they forgot, and that one didnt show up on the screen. Our chicken tenders were tiny chicken turds. When asked for a frie or small chicken tenders fir us being an out they said no because they just made a mistake. One of the employees are nice, only go if you want ice-cream, they don't try to accommodate for customers or compromise for their big mistakes. We did not make it to our destination in time and it was infuriating just because they sloppily put it all together shoving it in a bag, food misery around and a sauce container spilt because it wasn't closed correctly
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Monticello?
Dairy Queen Grill & Chill is located at 1110 Highway 25 NE, Monticello, MN 55362-3304, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The store is open from 10:30 AM to 9:30 PM Monday through Thursday, and from 10:30 AM to 10:00 PM Friday through Sunday.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025 for holidays.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the location has both a drive-thru and outdoor seating available for customers.
Are there family-friendly amenities available at Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly and provides booster seats, high chairs, restrooms, and is wheelchair accessible.
How can I order from Dairy Queen Grill & Chill online?
You can place pickup orders online at https://www.dairyqueen.com/en-us/order/pickup/n/41529/.
What nearby dining options are close to Dairy Queen Grill & Chill?
Nearby dining options include Primo Pizza, Subway, Chin Yuen (Chinese restaurant), Papa Johns Pizza, Jimmy John’s, and Pizza Ranch, offering a variety of cuisines.
Are there automotive services near Dairy Queen Grill & Chill?
Yes, nearby automotive services include Jiffy Lube, Cornerstone Chevrolet, Rockstone Automotive Inc, Menth Auto Supply, and NAPA Auto Parts.
What accommodations and other services are available near Dairy Queen Grill & Chill?
Nearby accommodations include Super 8 and Select Inn of Monticello. Additional services include UPS Authorized Shipping Provider, T-Mobile store, Sherburne State Bank, and Helping Hand Companions, Inc.