Jimmy John's

3.2
188 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6001 Shady Oak Rd, Minnetonka, MN
55343, United States

Hours

Reviews

3.2
188 reviews
5 stars
67
4 stars
30
3 stars
16
2 stars
19
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, often exceeding an hour, and poor customer service experiences, including being hung up on.

Order Accuracy

Several reviews highlighted issues with missing items or incorrect orders, such as sandwiches arriving without meat or with wrong toppings.

Cleanliness Concerns

Customers noted unsanitary conditions, including dirty tables and a lack of attention to cleanliness in the store.

Mixed Food Quality

While some customers praised the sandwiches as tasty, others complained about poorly made sandwiches and issues with freshness.
  • JS
    John Mark Sorteberg
    Nov 19, 2025
    1.0
    Deceptive business practices. When you order, they'll pretend to clarify the toppings on your sandwich. However, what they're really doing is getting you to agree to add toppings that have additional costs, but without telling you about said costs. That's a real scummy move.
  • KR
    kelly Rojas
    Oct 30, 2025
    3.0
    I've been charged twice several times from this store, and today I was hung up on and told over the phone to have a nice day talk to GM in the morning. I was charged $17 70 from my bank account twice.
  • JG
    Jake Gehler
    Oct 22, 2025
    2.0
    Let me start this review by saying my employees and I order from this location multiple times a month and typically have good results. Sandwiches are good and delivery times are speedy. Also we always order through the Jimmy Johns website. But two times in the past two months have been very bad - Both times sandwiches have shown up missing meat. Not like "oh man, they gave me one little piece of chicken" or "why would they give me smaller portion of chicken and not a hand full or a scoop?" - but legit no meat - a $16 wrap with ZERO meat. That would be like going to a popular burger spot ordering a cheeseburger with all the fixings and getting a piece of cheese between two buns. I know what you might be thinking - "no meat???, why not call to complain?" well the first time a chalked it up to a fluke, but the second time now its apparent there is a bigger issue.? Also - it was a delivery and delivered by UberEATS both times (not delivered by a JJ driver) and by the time you get the sandwich you are so over it. So maybe order in person and double check that they actually add meat to your sandwich? I think we will take a break for a while.
  • KL
    Kate Lynn
    Oct 16, 2025
    5.0
    This is by far the fastest one I have been to. I got my sandwich right when I slid my card 🤣 Wild!!! The one in Anoka makes me wait at a table. Bravo to this location 👏 you guys rock!
  • YD
    Yersika Mabel Downs
    Aug 29, 2025
    1.0
    It's so unpleasant to place an order online, you pay for a combo + delivery and when they deliver the order they need things, you call to ask and they hang up on you, what a stupid service!