Customers frequently reported long wait times, poor service, and rude staff interactions.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Staffing Problems
Many reviews highlighted chronic understaffing, leading to slow service and operational issues.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when it was prepared correctly.
Cleanliness Concerns
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
DL
Damon L.
Nov 17, 2025
1.0
My son is a very respectful senior in HS, and goes to this location three times a week after work with his co-workers.
The service is terrible and their food tends be delivered piecemeal, with items not coming out together, but they roll with it.
Tonight, Nov 17th, they were eating dinner after work, minding their own business, but there was another customer playing music loudly through her phone and singing. They glanced at her once out of confusion but said nothing.
The workers ended up coming over and my son and his co-worker were asked to leave. The reason given, was they were making comments about the person singing, giving her rude looks, as well as to other customers. - This never happened!
And this review is not because I am being "that parent." As a business professional, I would think the owner of this location would want to know about the actions of the employees, as well as the service, which is a terrible reflection of DQ.
My guess is you will be losing quite a few customers once word travels as to what transpired tonight.
AJ
Ali Jay
Nov 3, 2025
1.0
I am extremely disappointed in the owner of this Dairy Queen. First the lights are all out so you’d assume it was closed. But it is open. I ordered a meal deal, chicken strip basket & a side of fries. Only to get home and be missing one of my meals with soggy fries that I waited extra time for. Would love to speak to whoever is running this place. Even the Minneapolis Dairy Queen’s do Better than this.
JS
Jude Smith
Oct 27, 2025
3.0
Food is very good but sometimes the wait for the drive through can be long.
DM
D M
Oct 17, 2025
1.0
There was spit in my food yesterday. I feel so disgusted and nauseous. This is not ok.
KB
Katrin Betker
Sep 30, 2025
5.0
I like the $7.00 dollars meal deal and they have food items you can get 2 items for $5.00 dollars
Like fries hamburger I think . Small Sundays fries. And pretzels I think. I really look for the meal deals. Its either chicken strips and fries and a drink. Or the D.Q cheeseburger with pickles ketchup and mustered. And it comes with a small Sunday. Either hot fudge topping, or chocolate,or strawberry topping or Carmel. They have chili dogs. Blizzard icecream ice cream cones. You can spend alot of money thier. Depending how much food you order. But for the meal deals about $7.00 or $8.00 They have plenty of tables to sit inside. They serve pretty good. Except when they get really busy. You can wait a long time. And they do have outside patio tables and chairs to sit outside. If the weather is not raining. My son goes there alot. Because the meal deals are great. But I dont eat there all the time. Because you can get tired of it. If you eat there everyweek. And they do sell icecream cakes and so forth. But you pay around $35.00 or $40.00 for the ice cream cakes. But you only get that if you have a special birthday to celebrate. Or get it for mother's day or fathers day. Everyone likes dairy queen. And they do have enough parking places. Because they are in a bussiness area where super target is and other companies. We go there only when when we want a treat. Or to get food. When are money in our budget is Short. But we do enjoy the D.Q treats. Thank you.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Minnetonka, MN?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 4912 County Road 101, Minnetonka, MN 55345-2637, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, it provides both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and welcomes children.
Can customers use free WiFi and mobile ordering at Dairy Queen Grill & Chill?
Yes, free WiFi is available, and customers can take advantage of mobile ordering and rewards through their app.
When is Dairy Queen Grill & Chill closed for holidays?
They are closed on November 27, 2025, December 25, 2025, and April 20, 2027.
Are there other fast-food or ice cream options near Dairy Queen Grill & Chill?
Yes, nearby options include another Dairy Queen and Wendy's burger restaurant, offering additional fast-food and ice cream choices.
What nearby places can customers visit for additional convenience services?
Customers can visit Walgreens for pharmacy and vitamins, LibertyX Bitcoin ATM for currency exchange, and various ATMs like Bank of America ATM and Wells Fargo ATM nearby.
Are there nearby fitness or wellness facilities customers might want to try before or after visiting Dairy Queen Grill & Chill?
Yes, Planet Fitness gym and The Joint Chiropractic center are close by for fitness and wellness needs.