Chipotle Mexican Grill

2.4
550 reviews
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Business Details

10995 Red Circle Dr, Minnetonka, MN
55343, United States
(763) 225-5667
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Shady Oak is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10995 Red Circle Dr, Minnetonka, MN
55343, United States

Hours

Reviews

2.4
550 reviews
5 stars
129
4 stars
44
3 stars
32
2 stars
36
1 star
309

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Food Quality

Many customers reported consistently low food quality, including cold meals, undercooked rice, and missing ingredients.

Portion Sizes

Several reviews mentioned skimpy portion sizes, with customers feeling shortchanged on their orders.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Availability of Ingredients

Customers expressed frustration over the frequent unavailability of key ingredients, particularly fajita veggies.
  • PM
    Patrick Morales
    4 days ago
    3.0
    Its is exactly what you would expect from a Chipotle. The food was exactly what I wanted and the staff helped as much as they where able. The only problem is that if you order online and have an issue that the store can't effect (pricing, wrong location) they cannot help you. And the process of getting help from Chipotle online is terrible. Good store and staff and the price isn't totally ridiculous for what you get.
  • ML
    Marco Liu
    5 days ago
    2.0
    How come the burrito I ordered today was so tiny?? Is this some kind of inflation??
  • JR
    joanna rivas
    Nov 17, 2025
    1.0
    The quality of food has gone so subpar. The last time I got food here the rice was mush and the steak was just terrible and too salty. Now I ordered the carne instead and got guacamole and the guacamole is just old and tastes off. It's disgusting. If it's not fresh don't sell it, not a hard concept. I won't be coming back again.
  • JM
    jeffrey minnis
    Nov 5, 2025
    3.0
    Entire place was extremely dirty, steak strips were tough and chips were stale.
  • YD
    Yersika Mabel Downs
    Oct 31, 2025
    1.0
    The evening manager is inhumane with young children. We are regular customers of this place, but after tonight we don't want to return. He told his employees that our children were making a huge mess on the floor! What does he expect from two children, ages 2 and 4, to eat like adults? They are children, they are learning. People like that shouldn't work in customer service!
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill Shady Oak offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill Shady Oak?

Chipotle Shady Oak is open daily from 10:45 AM to 11:00 PM.