Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted poor customer service, with reports of rude staff and negative interactions.
Food Quality
Many customers expressed dissatisfaction with food quality, including cold items, incorrect orders, and overall decline in taste.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and had positive experiences with food and service.
JH
Jenny Harren
5 days ago
1.0
Went through the drive thru at 3:50p today- First: The guy didn’t offer a cup holder for the three sodas
Second: The guy over fills the bag I grab the bag and it rips and the food drops out onto the ground. He made me get out of the truck and pick it up. Then gets annoyed and told his coworker that I dropped it- the bag was too heavy and it ripped. I then asked if I could get new fries and he was rude and told me to pull up to the front and shut the drive thru doors.
Will NEVER go there again. Super rude and unprofessional.
CA
Chris Anderson
Jan 25, 2026
2.0
The Crispy Chicken Wrap would be better if they didn’t forget to put the chicken in it. 🤦♂️
CD
Carlyn D
Jan 23, 2026
1.0
Wow, just tried to order some food from the drive thru and the guy that was taking the order was soooo rude!!! I actually canceled what I was going to get and left the place. Do better! If you don’t like your job, feel free to get a different one.
SS
Sharon Steen
Jan 17, 2026
5.0
Kids love their curly fries
JS
Jude Smith
Jan 15, 2026
1.0
This was my first and last time eating at Arby’s! Food here tasted and looked off, the restaurant looked like it was last updated 40 years ago, and the customer service here stinks! I added another item after I ordered my main meal and the lady at the register just groaned and said something that I couldn’t hear to her male coworker. My companion ordered after me and they got their food first while mine took a lot longer. When my food finally came the male employee just slammed it on the ground and gave me a dirty look like I did something wrong. I am never going to Arby’s again. Don’t waste your time here and go accros the street to Culver’s for a better experience.