Absolute worst customer service I've ever seen. "manager" kept telling everyone how stressed she was due to "just getting back from her trip" and refused to take any inside orders until they got the drive thru line down.
HF
Howie Feltersnatch
Mar 28, 2026
5.0
Better than usual food, clean, and front counter lady service was great
TF
Trista Fulton
Mar 24, 2026
1.0
I hate to write a bad review but guys this was bad :( Went inside to eat and the whole place was dirty with trash all over. The fries were SO salty we couldn’t eat them. The bun for the burger was chewy??? And the “toast” wasn’t even toasted!!! The sundae was smaller than their pup cups and super skimpy on the hot fudge. One of the employees disappeared in the bathroom for 20 minutes leaving the blonde employee running around doing everything - props to her. Would NOT come here again :(
EA
Erik Arntzen
Mar 7, 2026
1.0
Worst DQ. Pulled up on a Saturday night 3/7/26 @8pm. No customers inside or in drive thru. Pulled up through drive thru and can see one employee sitting on the floor inside, another with a broom, 1-2 others out of sight. Hands me two overfilled drippy blizzards spilling ice cream on the side of my car. Asked for napkins and did my best to clean up their mess and get a holder. Handed the dirty napkins back and the server refused to take their mess or give me more napkins. Worst service, incredibly lazy employees refusing to take accountability or even try to help. Never going back to this location.
SS
Sarah
Feb 28, 2026
1.0
Never even ordered. Sat in line for 15 minutes without any movement in the line. The staff was just paying attention to the drive thru. One employee was just standing around. Won’t be back to this location. We walked out.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Minnetonka, MN?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 4912 County Road 101, Minnetonka, MN 55345-2637, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, it provides both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and welcomes children.
Can customers use free WiFi and mobile ordering at Dairy Queen Grill & Chill?
Yes, free WiFi is available, and customers can take advantage of mobile ordering and rewards through their app.
When is Dairy Queen Grill & Chill closed for holidays?
They are closed on November 27, 2025, December 25, 2025, and April 20, 2027.
Are there other fast-food or ice cream options near Dairy Queen Grill & Chill?
Yes, nearby options include another Dairy Queen and Wendy's burger restaurant, offering additional fast-food and ice cream choices.
What nearby places can customers visit for additional convenience services?
Customers can visit Walgreens for pharmacy and vitamins, LibertyX Bitcoin ATM for currency exchange, and various ATMs like Bank of America ATM and Wells Fargo ATM nearby.
Are there nearby fitness or wellness facilities customers might want to try before or after visiting Dairy Queen Grill & Chill?
Yes, Planet Fitness gym and The Joint Chiropractic center are close by for fitness and wellness needs.
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