Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior.
Speed of Service
Many customers expressed dissatisfaction with the speed of service, noting that it was not 'freaky fast' as advertised, with long wait times for both in-store and delivery orders.
Food Quality
While some customers enjoyed the sandwiches and found them fresh, others reported issues with incorrect orders and food quality, including complaints about soggy or poorly made sandwiches.
Cleanliness and Facilities
Several reviews mentioned cleanliness issues and the lack of public restrooms, which negatively impacted the overall experience.
Location Issues
Customers noted difficulties with parking and inconsistent hours, leading to frustration when the store was closed despite advertised hours.
JR
JB.HAWMAN -REAL
Dec 24, 2025
5.0
Truly the definition of "freaky fast" I looked down and I looked up. Completed.
MB
Matthew Blegen
Dec 23, 2025
1.0
Looked at my receipt and got charged $1.19 to get cheddar cheese instead of provolone. Jimmy John’s, you milked an extra dollar out of me this time but at the expense of me never returning
JM
Jey M (Jey Musique)
Dec 20, 2025
5.0
I haven't eaten at Jimmy John's in a couple of years, but I'm so happy that I stopped at this one. I got a beach club with bacon and it was so delicious! That's for the good service and the amazing sandwich!
MB
Michael Brown
Oct 2, 2025
1.0
Bad experiences as both an UberEats courier and as a civilian at the 600 Hennepin Ave location. Belligerent and slow service. As a courier have had them cancel my orders to give to their bicycle courier. I have also been asked to prepare fountain drinks, which against various sanitiation codes besides being lazy an their part. There are about half a dozen Jimmy John's in downtown Minneapolis, this one can easily be avoided. Also this one is in an area even more sketchy than usual for crime ridden downtown. I'd recommend the very professional location near USStadium at 720 South Third St, no long waits or delivery stealing.
BB
Brean Bach
Sep 7, 2025
4.0
I ordered by phone call and everything went smoothly. Employees were nice. It took awhile to get my food, but turned out that it was a miscommunication between the addresses. They remade the order and still gave us the first one. The delivery lady was very sweet, and noticed she ride to our apartment complex twice to try and find us. Bless her heart! For sure ordering from this store again. Thanks guys!