Chipotle Silver Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported consistently small portion sizes, often feeling shortchanged for the price paid.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
While some customers praised the freshness and quality of the food, others complained about undercooked rice and burnt chips.
Cleanliness
Several reviews mentioned that the restaurant was not clean, with dirty tables and floors being a common issue.
Pricing Issues
Customers expressed frustration over additional charges for items that are typically included at other locations, leading to perceptions of being nickel-and-dimed.
VV
Vinay VT26
4 days ago
1.0
Super rude lady - asked for extra rice and she said it’ll be charged - I said okay and she still didn’t give me any extra rice and just passed on the bowl.this picture attached is $13 and that’s all the quantity
MC
Melissa Aprekuwaa Coleman
Nov 12, 2025
1.0
I wish I could rate this location zero stars. This was my first visit to this Chipotle on November 12, 2025, around 1:30 p.m. When I walked in to place my order, I was treated unfairly. As a Black African woman with an accent, I’ve sometimes unfortunately experienced bias before, but being discriminated against while paying for food is unacceptable. The older man who served me gave me a noticeably smaller portion than what I typically receive at other Chipotle locations. Moments earlier, I watched him serve a much larger portion to a white gentleman in front of me for the same order type and price. When I politely mentioned that my portion seemed very small, he dismissed my concern, saying, “That’s how we serve here.” His tone and behavior made me feel disrespected and singled out. I’m deeply disappointed by this experience and hope Chipotle management takes steps to ensure fairness and respect for all customers, regardless of background or accent.
MS
Mohamud Said
Nov 2, 2025
5.0
Best chipotle in town
The best chipotle spot i’ve ever been to.
Great customer service and good food.
I wish i can give them 10 stars ⭐️
BD
Brooke DiFulvio
Nov 1, 2025
5.0
Store was very clean, workers were fast but still polite. Food was hot, fresh and flavorful.
CN
Caleb Nelson
Oct 25, 2025
1.0
They gave me roughly half a scoop of everything, the staff was rude and acted as if it was a bother for them to take my order, and they wrapped my burrito in a very sloppy manner that made it almost fall apart as soon as I unwrapped the foil. The tables and floors were also dirty. If you are going to.come here, don't expect good service.