Chipotle Silver Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.
Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or poorly prepared items.
Pricing Issues
Customers expressed frustration over hidden charges and perceived unfair pricing practices, particularly regarding extra toppings.
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saeed wadi
Jan 4, 2026
1.0
’m a long-time regular at this Chipotle and usually have great experiences with the staff. Unfortunately, my most recent visit was the worst I’ve had.
The employee who identified herself as the general manager refused a simple request that has been accommodated for me for the past three years (a double bowl to prevent sogginess). Her attitude was hostile from the start, and when I calmly tried to explain, I was dismissed and told to “go get the complaint cards from in front of the register” if I wanted to complain. She then ignored me and walked away.
I left without food and had to make dinner elsewhere. Because of this experience, I will not be returning to this location anytime soon, or at least not while this individual is working. This review is not about the rest of the staff, who are usually excellent
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Ben Hilty
Dec 8, 2025
1.0
Ordered ahead through the app, and when I got home and opened the bag, my burrito looked a little small. Turns out they didn't put the rice or beans in it.
AW
ayubbb warsame
Dec 5, 2025
1.0
It was a good atmosphere but my issue was the amount of portions and greediness of this chipotle. I was in line when I saw a guy in front of me asking for more rice in his burrito. Then I asked for my bowl and white rice then the lady taking my order gives me one spoon fool and says she can’t give me more because the rice was about to run out (which wasn’t true because their was plenty of rice being made in the back) then another lady behind the desk backs her up saying the same thing. I was very upset and do not recommend this chipotle. SMH!
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Vinay VT26
Nov 20, 2025
1.0
Super rude lady - asked for extra rice and she said it’ll be charged - I said okay and she still didn’t give me any extra rice and just passed on the bowl.this picture attached is $13 and that’s all the quantity
MC
Melissa Aprekuwaa Coleman
Nov 12, 2025
1.0
I wish I could rate this location zero stars. This was my first visit to this Chipotle on November 12, 2025, around 1:30 p.m. When I walked in to place my order, I was treated unfairly. As a Black African woman with an accent, I’ve sometimes unfortunately experienced bias before, but being discriminated against while paying for food is unacceptable. The older man who served me gave me a noticeably smaller portion than what I typically receive at other Chipotle locations. Moments earlier, I watched him serve a much larger portion to a white gentleman in front of me for the same order type and price. When I politely mentioned that my portion seemed very small, he dismissed my concern, saying, “That’s how we serve here.” His tone and behavior made me feel disrespected and singled out. I’m deeply disappointed by this experience and hope Chipotle management takes steps to ensure fairness and respect for all customers, regardless of background or accent.