Chipotle Hennepin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted unsanitary conditions, including dirty dining areas and food preparation spaces.
Staffing Issues
Customers frequently noted that the location is understaffed, leading to long wait times and poor service.
Food Quality
There were numerous complaints about food quality, including incorrect orders, missing ingredients, and food safety concerns.
Customer Service
Many reviews mentioned rude or unhelpful staff, contributing to a negative dining experience.
Inconsistent Availability
Customers reported that the restaurant often runs out of basic ingredients, affecting their ability to place orders.
JV
Justin Vanbuskirk
3 days ago
1.0
Order for delivery guaranteed to come ice cold.
AB
A B
Jan 4, 2026
1.0
They're little pickup area is disgusting. It is sopping wet, no rug. There's chewed up gum on the ground. I told one of the people that works there.They should mop it up , and she says there's really nothing they can do about it because people keep walking in and out. Then I said you should at least have a rug , they said they don't have any extra rugs. If someone slips and falls and gets hurt , I guess that's on them. The manager needs to do better.
KW
Kimberly Washington
Dec 27, 2025
1.0
The place was disgusting. The grill was black burnt, the rice cooker was gross and unclean. Just nasty. I was really surprised considering it was in Uptown on Hennepin. The staff was new. Totally over load the tacos and then smashed together into Foil then a bowl. Then they were short staffed, they made us wait for them to prepare other customers food before checking us out. My bf was so disgusted by the whole thing that he insisted that we leave, so we did...without the food.....neva experienced that at ANY other Chipotle in the USA?????? Terrible experience. :(
HR
Heather Riley
Dec 25, 2025
3.0
There was no ice. The machine was broke.
NF
Nora Freeman
Dec 19, 2025
2.0
Sadly this location is one of the worst in the metro. The management clearly does not run a tight ship. Items are often unavailable and the cleanliness in the dining area is never good. Perhaps they are understaffed. Hope they improve!