Caribou Coffee

Reviews

• MK

  Mercy Kills333

  Oct 9, 2025
  5.0
  Very nice location, close to the biggest attraction in Medina, as well as plenty of the essentials. The service was crazy fast, and my ludicrously complicated order was perfectly executed on the first try! Even got a chocolate espresso bean on the lid. :)
• AS

  Austin Shaw

  Sep 7, 2025
  5.0
  On Sunday, 09/07/2025, I had an issue at another Caribou location where my food came out burnt, so I came over to the Clydesdale Marketplace Caribou instead. The staff here completely turned my day around — they were friendly, understanding, and quickly fixed the problem. My order came out fresh and perfect. Really appreciated how this team went above and beyond. I’ll definitely be coming back to this location!
• SA

  Spencer Anderson

  Aug 14, 2025
  1.0
  I visit this store multiple times per month, but I've decided to be done as a customer at this store. This store has a drive-thru; my experience at any Caribou with a drive-thru is that the customers in vehicles are the priority. At this location, I feel that this principle is amplified to the point that it ruins the walk-in customer experience for me. Today I walked in and proceeded to the front counter. None of the four employee's gave me any sort of acknowledgment or greeting initially. After some time, one employee said "hi" but continued on with their other work. Then they completed a few drink steps, and started chatting with one another. I stood long enough that I felt awkward waiting, so I went to a table and started work. After a few minutes of work and observing the Caribou team, I determined a good time to approach the counter. I was waiting again for a while as a line was beginning to form behind me. My order was taken: coffee and a biscuit. I sat back down to my work, and 5-10 minutes went by, still no biscuit! It was resolved once I went back up to ask again for a biscuit. I know these are minor complaints, but for me personally, this type of stuff really detracts from my experience. My solution would be, when any customer walks in, say something similar to: "Hi, I'll be with you in just a moment" or "Hi, we've got X drive-thru's to handle, we'll get your order right after those." Communication such as that provides acknowledgment and expectation, which is really all a customer needs, even if the wait is long. This has not been a unique experience at this store. Many times before I have stood at the counter with no greeting, no expectation for when an order would be taken, and watching employees chit-chat amongst themselves without acknowledging customers. There is another Caribou 0.5 miles away, I'm going to go to that one.
• SM

  Shelley McColley

  Jun 29, 2025
  5.0
  Both times I have visited this location, my coffee drinks have been PERFECT! Other locations I've tried, they are good but I still have to doctor it up when I get home. But this location, I have not had to do that. Staff have always been very nice and friendly.
• MS

  Melissa Swoverland

  Jun 24, 2025
  5.0
  Sam was SO pleasant in the drive thru! Best service I’ve ever experienced.

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