Chipotle Maplewood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including cold meals, incorrect orders, and unsanitary conditions.
Staffing Issues
Many reviews mentioned that the location is often short-staffed, leading to long wait times and disorganized service.
Cleanliness
The restaurant was described as dirty and unkempt, with overflowing garbage and unsanitary conditions noted by several customers.
Order Accuracy
There were consistent complaints about incorrect orders and missing items, particularly with online orders.
JJ
Jeannie Jones
3 days ago
1.0
I should've knew better than to get me food here again. The services is crap, my bowls had no meat in them. What a disappointment, again. Idk if the manager is taking money out the servers checks or if they get a bonus saving on meat, but I do know I'll never eat at Chipotle again. Do yourself a favor and had down to the Best Steak House down the street. At least you'll get a real cooked meal, and they treat you like family. I just didn't have the time today. Don't bother contacting the store or corporate, they all work together. They can care less about your complaints. SAVE YOU TIME, MONEY, ENERGY. DON'T EAT HERE. You will be disappointed!!!
DM
Darin Mckinley
Nov 13, 2025
2.0
I order DoorDash and I asked for black beans, got pinto beans and I had two bites of beef in my bowl. Being skimpy and not following the directions, I had to put a review on this location. It’s sad because I tried to get some food for my finance so she didn’t have to cook. We waited a long time for the food to be wrong. Smh
TG
Travis Garhofer
Nov 8, 2025
1.0
Ordered a pickup online. Was notified it was done. Went to pick it up. Order wasn’t done. Guy asked me about the order. Wasn’t even ready. Waited for over 30 mins for 1 bowl. Saw the line dwindle 3 times during dinner hours. Would have been faster standing in line. Still continued to not make my order. Guy walked in and out of the kitchen about 13 times if I counted right. He had no clue what he’s doing. Couldn’t wait any longer. I walked out. I wasn’t the only one who walked out in that moment. 3 others did. Terrible. 1 star.
SS
Serena Smith
Nov 5, 2025
2.0
It’s standard chipotle fare, but it’s so understaffed that every time I come here, the dining room, floor, drink stations, and table are filthy and there’s a line to the door. The management is severely failing its employees, who can’t keep up with peak hours and keep the place clean, too.all the employees are brusque as a result. Better leadership definitely needed.
I’ve also picked up from this place as a driver, and the orders are never ready on time. There have been multiple instances where orders were given to the wrong dasher, too, and I’ve lost money waiting here.
KV
Kong M Vue
Oct 25, 2025
1.0
I feel compelled to share my recent experience at what can only be described as the worst Chipotle in the Midwest. A true culinary mirage that left me sadly less than satisfied.
Upon arrival, I was met with the disheartening reality that this location only offered pickup service. While I understand that circumstances, I anticipated that my timely arrival would guarantee a warm meal waiting for me. Instead, I found an empty service counter, as desolate as a forgotten ghost town. Although 7 or 8 staff members were flitting in and out, serving the kitchen like a revolving door, none were tending to the customers standing in eager anticipation.
For a full 20 minutes, I stood in silence, watching the chaos unfold in the back. It felt surreal; not a scent of sizzling meat or the comforting aroma of freshly prepared ingredients wafted from the kitchen, as is customary at a typical Chipotle. Instead, the ambiance held more in common with a quiet library than a bustling restaurant.
Finally, when my order was retrieved, I was dismayed to discover that my food was cold, lacking the warmth of freshly cooked dishes. The meat, beans, and rice tasted as though they had been hastily microwaved and left to languish in a corner, robbed of the freshness and flavor that drew me to Chipotle in the first place.
For anyone considering a visit to this location, I urge you: save your tastebuds the disappointment and seek out other dining options.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Maplewood serve?
Chipotle Mexican Grill in Maplewood serves fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill Maplewood?
Chipotle Maplewood is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Maplewood offer online ordering and delivery services?
Yes, Chipotle Maplewood offers online orders with options for in-store pickup and delivery services.
Where is Chipotle Mexican Grill Maplewood located?
It is located at 2303 White Bear Ave N, Maplewood, MN 55109, USA.
How can I contact Chipotle Maplewood for inquiries or feedback?
You can contact Chipotle Maplewood by phone at +1 651-777-2155 or email at mn.0224.maplewood@chipotle.com.
Does Chipotle Maplewood participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Maplewood welcoming to the LGBTQ community?
Yes, Chipotle Maplewood welcomes the LGBTQ community.
Which nearby restaurant options are available if I'm visiting Chipotle Maplewood?
Nearby restaurants include Firehouse Subs for sandwiches, Papa Murphy's and Hunt Brothers Pizza for pizza, Family Thai Kitchen for Asian cuisine, and McDonald's for fast food.
What nearby transportation options can help me reach Chipotle Maplewood?
Metro Transit-White Bear Ave & Cope Ave bus station is nearby, providing convenient public transportation access to Chipotle Maplewood.
Can I combine a visit to Chipotle Maplewood with any nearby activities or services?
Yes, you could plan a visit along with shopping at T-Mobile, printing at FedEx Office Print & Ship Center, or outdoor activities at the Afton Alps Ski/Snowboard Area, all close to Chipotle Maplewood.