Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Maple Grove Subway® Restaurant at 13758 83rd Way brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong ingredients and missing items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and improper food handling.
Staffing Issues
Frequent comments about understaffing during busy hours led to long wait times and overwhelmed employees.
Food Quality
While some customers enjoyed the food, there were complaints about the freshness and preparation of ingredients.
CM
Chauntayna MacRae
Dec 22, 2025
1.0
If you want to receive some of the worst customer service you'll ever experience, come to this subway.
I walked into the establishment and the staff person behind the counter did not greet me or smile (ok, I get it).
She stopped stocking the bread and asked what I'd like. I said "Hi, sorry but I have an allergy. Could I ask you to please change your gloves?"
The employee proceeded to have an attitude and say "I just put these gloves on and haven't touched anything, but sure."
I said "Sorry, I'm not trying to be difficult, I just want to be cautious because I have an allergy."
The employee then says "You don't need to explain, I didn't ask. Now what do you want?"
At that point, I did not feel safe having this staff person make my sandwich as it seemed she did not care. I asked if there was someone else who could make my sandwich and the employee said no.
I refused to spend my money there and left.
I suggest that the management at this store has a meeting with their staff about customer service and taking requests like changing gloves seriously.
NV
Natalia Vlasova
Dec 13, 2025
1.0
They never put expensive extra ingredients you paid for. NO meat paid, NO cheese paid. Just vegetables which are for free in any case. Ordering from Subway always means a bad mood, wasted money, a chance of missing out on lunch, and ruined health.
PU
Phillip Ugrin
Oct 1, 2025
5.0
Who ever served me at 10am, oct 1st. Did a great job! Probably the fastest I've ever got my order at this location ever.
DJ
Donnie James
Jul 30, 2025
1.0
Horrible service today. First, when making someone's sandwich, you always wash your hands and put on fresh gloves. The lady and the new employee, failed at both. You could tell the young man was new, but still, that should be the first thing learned. After she made my sandwich with the meat, he was about to put veggies on it. I asked him to change his gloves because he was touching the register screen and everything around it. He had an attitude the whole time, acted like he didn't want to be there, threw veggies on the sandwich, grabbed them from the dirty counter, and even put a black olive near the hole where they put dirty gloves. He then lifted my sandwich off the sheet and put it in the paper, acting like he didn't want to fold it, and cut it horribly. The sandwich was messy and sloppy, and the experience was distasteful. When I mentioned the sandwich should still be on the paper, the employee looked at me and stated they don't wrap it in the paper anymore, which was a lie because I just had Subway and they did it, saying it's against company policy. This was all around horrible , disrespectful , disgusting and very unprofessional. Wow Subway just wow.
Subway is located at 13758 83rd Way, Rice Lake Plaza, Maple Grove, MN 55369.
What are the operating hours of Subway in Rice Lake Plaza?
Subway is open daily from 9:00 AM to 10:00 PM.
What types of meals does Subway in Maple Grove serve?
Subway serves breakfast, lunch, and dinner.
Does the Subway at Rice Lake Plaza offer pickup and delivery options?
Yes, they offer both curbside pickup and delivery services.
Can I dine in at the Subway located in Maple Grove?
Yes, this Subway serves dine-in customers.
Does this Subway provide catering services?
Yes, the Subway at Rice Lake Plaza offers catering for events and gatherings.
Where can I find the menu for Subway in Maple Grove?
You can view the menu online at https://subway.com/en-us/restaurant/5063-0/menu/
What nearby food options are available around Subway in Rice Lake Plaza?
Nearby food options include Dairy Queen Grill & Chill for ice cream and fast food, and Frankie’s Chicago Style Pizza for Italian cuisine.
Are there any nearby services where I can get office supplies close to Subway?
Yes, Cartridge World is nearby and offers business office supplies and stationery.
What nearby places can I visit after dining at Subway in Maple Grove?
After your meal, you might visit nearby places like TurnStyle Consignment for antique shopping or Beaute Contour Nail Lounge for beauty and spa services.