Location.com logo
Brand Certified

Jimmy John's

3.8
(204 reviews)

Business Details

13300 Bass Lake Rd N, Maple Grove, MN
55311, United States
(763) 432-7291

About

Sandwich Restaurant

Location

Jimmy John's
13300 Bass Lake Rd N, Maple Grove, MN
55311, United States

Hours

Reviews

3.8
204 reviews
5 stars
105
4 stars
42
3 stars
12
2 stars
10
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely long wait times, particularly in the drive-thru, with some waiting over an hour for their orders.

Staff Attitude

Feedback on staff behavior was mixed; while some customers praised friendly and helpful employees, others reported rude and unprofessional service.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about poorly made sandwiches and issues with freshness.

Cleanliness

Multiple customers noted cleanliness issues, particularly in the bathrooms and dining areas, indicating a need for better maintenance.

Delivery Issues

Customers expressed frustration with delivery service, particularly on weekends, citing problems with order accuracy and responsiveness.
  • MF
    Mostafa Fawaz
    Dec 26, 2025
    5.0
    Great food by far including the beef n cheddar sandwich n the brownie in compared to subway and jersey mike’s , great customer service , the staff are so welcoming and smiling, i would highly recommend this location
  • RM
    Rylee Moores
    Dec 3, 2025
    5.0
    Came home from montana and i can not stress enough about Brittany! She was amazing!! Great work ethic and amazing person all around!! appreciated her work
  • GT
    Gregg Traylor
    Oct 9, 2025
    1.0
    The reviews on this location are going down fast! The wait time are horrible at this location, 4 people in drive thru we wait 15 mins I order my sandwich and wait another 10 mins until I just drove off, but this is a sandwich location it’s supposed to be quick fast easy service. The worst part is there was no customers on the inside. This location has been getting negative reviews on their wait times and the owner of this location does nothing about it but say sorry to your comment above. Do yourself a favor and just go to Rusty taco across the street. You could go to a sitdown location enjoy a full meal before you get your food at this Jimmy John’s location. The wait times are so long you can watch customers leaving this location that’s money walking out of your pocket
  • KK
    Kevin
    Oct 8, 2025
    2.0
    Music too loud. Hard to talk to anyone. Girl on cash register on her phone while one guy was making sandwiches for drive thru, deliveries, and inside. She could have gloved up and helped out ( I worked at Jimmy John’s before) I ordered two things and had to wait like 15 minutes inside. Suppose to be freaky fast not freakin lazy. Don’t want any of them in real trouble but would be nice if they knew so they could make things better for this store.
  • CK
    Craig Kropelnicki
    Sep 15, 2025
    1.0
    Poor service. Rude manager when I ordered here.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others