Jimmy John's

3.8
203 reviews

About

Sandwich Restaurant

Location

Jimmy John's
13300 Bass Lake Rd N, Maple Grove, MN
55311, United States

Hours

Reviews

3.8
203 reviews
5 stars
104
4 stars
42
3 stars
12
2 stars
10
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely long wait times, particularly in the drive-thru, with some waiting over an hour for their orders.

Staff Attitude

Feedback on staff behavior was mixed; while some customers praised friendly and helpful employees, others reported rude and unprofessional service.

Food Quality

Several reviews highlighted inconsistencies in food quality, including poorly made sandwiches and issues with freshness.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkept dining areas.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and staffing issues, indicating a lack of responsiveness to ongoing problems.
  • MF
    Mostafa Fawaz
    Dec 26, 2025
    5.0
    Great food by far including the beef n cheddar sandwich n the brownie in compared to subway and jersey mike’s , great customer service , the staff are so welcoming and smiling, i would highly recommend this location
  • RM
    Rylee Moores
    Dec 3, 2025
    5.0
    Came home from montana and i can not stress enough about Brittany! She was amazing!! Great work ethic and amazing person all around!! appreciated her work
  • GT
    Gregg Traylor
    Oct 9, 2025
    1.0
    The reviews on this location are going down fast! The wait time are horrible at this location, 4 people in drive thru we wait 15 mins I order my sandwich and wait another 10 mins until I just drove off, but this is a sandwich location it’s supposed to be quick fast easy service. The worst part is there was no customers on the inside. This location has been getting negative reviews on their wait times and the owner of this location does nothing about it but say sorry to your comment above. Do yourself a favor and just go to Rusty taco across the street. You could go to a sitdown location enjoy a full meal before you get your food at this Jimmy John’s location. The wait times are so long you can watch customers leaving this location that’s money walking out of your pocket
  • KK
    Kevin
    Oct 8, 2025
    2.0
    Music too loud. Hard to talk to anyone. Girl on cash register on her phone while one guy was making sandwiches for drive thru, deliveries, and inside. She could have gloved up and helped out ( I worked at Jimmy John’s before) I ordered two things and had to wait like 15 minutes inside. Suppose to be freaky fast not freakin lazy. Don’t want any of them in real trouble but would be nice if they knew so they could make things better for this store.
  • CK
    Craig Kropelnicki
    Sep 15, 2025
    1.0
    Poor service. Rude manager when I ordered here.