Chipotle Mexican Grill

2.5
150 reviews

About

Mexican Restaurant
Chipotle Rush Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
18800 70th Way North, Maple Grove, MN
55311, United States

Hours

Reviews

2.5
150 reviews
5 stars
48
4 stars
1
3 stars
7
2 stars
14
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables, overflowing trash, and messy food prep areas.

Portion Sizes

Many reviews highlighted consistently small portion sizes and inadequate amounts of protein in meals.

Food Quality

Customers expressed dissatisfaction with the quality of food, citing issues like burnt meat, stale chips, and poorly assembled orders.

Management Issues

There were numerous mentions of a lack of effective management and training, leading to chaotic service and unaddressed customer complaints.
  • ZU
    Zachary Uriah
    1 day ago
    5.0
    Hi, my name is Zak and I used to work here. I will miss everyone that I've made a genuine connection with. Thank you for all the smiles and positive energy.
  • HW
    Heather West
    4 days ago
    1.0
    My daughter and I went 11/19 and ordered food. The staff is a bunch of young teenagers that basically ignore you or just stare at you clueless. We ordered our food and went to grab our drinks.They place was a disaster in there none of the pops were correct. The rootbeer was connected to Mr. Pibb. So went to get sprite that was completely out. So I let the girl at the register know she literally just looks at me crazy and doesn’t say anything. The cook was back on his phone text messaging playing a game who knows what and then right back to cutting up the food and dealing with the food. Dirty unsanitary and definitely won’t be back!
  • BW
    Blaine Williams
    Nov 11, 2025
    3.0
    Ordered for pick-up, We've never been to a Chipotle and received smaller burritos which was disappointing. Although late in the evening, and well after the assumed "dinner rush", the restaurant was filthy in both kitchen and out. On a prior visit we had to get replacement food for another botched order. People are helpful and pleasant. Hoping these were isolated issues, I'll try again just to to be sure sure. Strike 2!
  • I2
    Iceman 2214
    Nov 7, 2025
    5.0
    I am not sure why there are so many negative reviews. When I walk or do mobile orders it's done right every time Everytime I come to the store, the workers are great and super friendly. Zach in fact I see almost every time and knows me by name, always smiling and very friendly too with every customer. Even when it's late at night or busy during the day he's super hard at work helping everyone around the kitchen and drive thru. I think people need to give this place a chance as it's not been open for long.people need to cut them a break as their working very hard. But also Zach needs a raise or promote him if he's not a manager already
  • JB
    Joe B
    Nov 6, 2025
    5.0
    This location, started a little rough. I’ve eaten at many many chipotles as it’s my favorite and this manager has turned his team entirely around. The customer service is absolutely superior, the food is perfect! Out of over 30 locations I’ve been to this has become my absolute favorite!! Every employee is smiling and grateful that I’m there, the manager jokes with you in the most fun ways. 100% by far this chipotle is amazing!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Rush Creek serve?

Chipotle Rush Creek offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 18800 70th Way North?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.