Buca di Beppo Italian Restaurant

Reviews

• HK

  Heather King

  4 days ago
  1.0
  I'm very disappointed! I love Buca so I decided to cater my Christmas dinner for 20 people by ordering one of their Celebration packages. I was told to pick up my order at 1pm. When I arrived, they had not even put my order together yet, and I proceeded to stand around and wait until 2:20pm. When I got home, guests had already started arriving and the rigatoni dish was dry - not enough sauce - and hardly had any sausage in it. I called the store the Monday after the Holiday and was told I would be compensated in some way and that the store manager would call me back...I still haven't received a call back. VERY poor customer service! VERY disappointed!!!
• AP

  Alexandria Packard

  Jan 3, 2026
  1.0
  Had reservations for 1pm for a larger group (10) we showed up and was greeted by an empty host stand and no one waiting. We waited about 2-3 minutes until we were greeted. I let the hostess know we have reservations at 1pm. She brought us to the back and asked if we were with another part whose table she brought us to, I let her know that was wrong. We waited since there was confusion on where to sit us in an empty restaurant. Waiting another minute or so in the hallway we were finally sat in the “pope” room and were notified that the iPads were causing confusion. We sat down, and didn’t get our waiters name he went over the menus and we were discussing what items we wanted as we had questions about some chicken items. I turned To the lunch menu just looking for pictures and was met by a rude response that they do NOT serve lunch on the weekend. I let the waiter know I wasnt ordering lunch as I was just looking for pictures of items. He went to get waters and let me know AGAIN that I should not be looking at the lunch menu. I let Him know we wanted to know what type of chicken was served (bone in, boneless) and was met with an “oh everything is chicken breast”. We all felt very uncomfortable and unwelcome. We ended up getting up and leaving the table and restaurant not even drinking the water. It was all of our first time there and we probably will not go back to this location.
• DW

  Dana Van Wie

  Jan 3, 2026
  3.0
  I will start out I loved our waiter. He is attentive without being annoying and has wonderful personality! We came in on New Years night, 5 of us. We ordered 3 things- manicotti, prosciutto stuffed chicken and lasagna. The bread that was brought out to start off with was very good, tender with a nice crust. Sadly the entrees were lacking in the same quality. The manicotti was on the runny side. The prosciutto stuffed chicken was dry with little flavor, eating it you couldn’t tell it had prosciutto. The pesto sauce was also lack luster with little flavor. The lasagna was okay but for an Italian restaurant I expected more. My husband and I left very disappointed considering we have found the food very good in years past. This is an hour plus drive for us, not sure we will do that again. Keep the waiter. We’ve had him in the past and love him.
• NL

  nancy locknane

  Jan 2, 2026
  2.0
  We were in on New Year's Eve. We did have a reservation and we did get seated close to the time we made. We were in a corner booth that was really small. It was just my friend and I. It took 15 minutes before our waitress came over. I asked a question about the price of the drinks and she could not answer that. She came back with our drinks and we had questions about the menu since it was just the two of us. She was not very helpful. I know it was a busy night but they should have been fully staffed and be knowledgeable on the menu. I don't believe that we will be back to the restaurant in the near future.
• MB

  Melanie R Bench

  Dec 27, 2025
  5.0
  Hats off to Ms. Danielle for remaining calm, cool & collected. You carry dignity well for yourself and those around you. Also, shout out to Logan, our waiter who was calm and nimble creating a great experience in a hectic environment. Our family of 5, including my elder parents, joined Bucca on Christmas Eve. Appreciate your kindness as we found spare chairs for my folks while waiting for our table. We were seated within 5 minutes of our 7pm reservation. We received our appetizers & salads in a timely manner. The wait time for beverages and entrees took longer, which was expected, considering that Bucca was accommodating numerous online orders. The baked items were served hot, right out of the oven - very flavorful. One suggestion -- please consider eliminating the online order option earlier in the day to accommodate your dinner clientele who are on property.

Frequently Asked Questions About Buca di Beppo Italian Restaurant