Bruegger's Bagels

3.3
576 reviews

About

Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCaterer
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Bruegger's Bagels
13384 Bass Lake Rd, Maple Grove, MN
55311, United States

Hours

Reviews

3.3
576 reviews
5 stars
220
4 stars
104
3 stars
42
2 stars
50
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and accommodating service, many reported disinterest and rudeness from employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and long wait times, leading to customer frustration.

Food Quality

While many customers enjoyed the bagels and sandwiches, there were complaints about food being undercooked, stale, or not prepared as requested.

Cleanliness

Several reviews pointed out cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.

Wait Times

Customers frequently mentioned long wait times for orders, both in-store and drive-thru, often exacerbated by understaffing.
  • JO
    John Oliver
    Nov 13, 2025
    4.0
    Both the food and service were very good.
  • AM
    Alyssa Mago
    Nov 11, 2025
    3.0
    Ran out of the hashbrown bagels for me and my friend after we had already ordered our sammies and been waiting so that was bit disappointing BUT the food was really good and drinks delicious.
  • LH
    Laura Hinton
    Nov 2, 2025
    1.0
    I was craving bagels, but I won't be going back. Staff seems so uninterested in helping you and they are painfully slow. I ordered 2 bagels plain in a bag. All they had to do was stick a couple of bagels in a bag but I waited and waited. No smile, just feel like I got a lot of blank stares like I was talking a different language. Very poor customer service and the bagels were hard and not so good.
  • CM
    Chris Miner
    Oct 30, 2025
    1.0
    I truly hate this store. It’s been mismanaged and understaffed for far too long. Service is slow and the staff seems disinterested. Getting into arguments with other customers who’ve waited too long sucks too. There’s no order to the process. People are standing everywhere. I’ve had enough. No longer going to even bother giving it a chance anymore. I walked out and spent my money elsewhere. Ruined my damned day.
  • MR
    Marit Rachael
    Oct 27, 2025
    4.0
    Stopped to grab a breakfast sandwich before flying, it was pretty tasty. But they almost forgot my extra bagel, good thing I checked the bag. Staff was very friendly! However, we were there when they opened and the bathrooms had yet to be serviced and we're kinda gross to begin with. In need of a refresh.

Frequently Asked Questions About Bruegger's Bagels

What type of food does Bruegger's Bagels specialize in?

Bruegger's Bagels specializes in authentic New York style bagels, gourmet bagels, breakfast and deli sandwiches, and offers made-in-Vermont cream cheese along with hot and iced coffee.

What are the operating hours of Bruegger's Bagels in Maple Grove?

Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.