Jimmy John's

3.3
248 reviews

About

Sandwich Restaurant

Location

Jimmy John's
511 Holly Ln, Mankato, MN
56001, United States

Hours

Reviews

3.3
248 reviews
5 stars
91
4 stars
42
3 stars
28
2 stars
12
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews highlighted issues with food quality, including stale bread, incorrect sandwich ingredients, and expired items.

Inconsistent Hours

The location often had erratic hours, with customers finding it closed during regular business hours.

Delivery Problems

Numerous complaints about delayed deliveries, missing items, and lack of communication regarding order status.

Staff Behavior

Several reviews mentioned rude or unprofessional staff interactions, contributing to a negative customer experience.
  • IK
    Isabelle Knight
    Dec 13, 2025
    1.0
    This is now the third time, second time in a row - within months of eachother that we order delivery and the store happens to be closed for some odd reason. Cant cancel order, cant get a hold of anyone. Food either never shows up or gets delivered later in the afternoon the next day. At least make it so we can cancel or not even put in the order if you’re going to randomly close all the time?!
  • LB
    Lindsay Boutchee
    Dec 3, 2025
    1.0
    Ordered a sub on the website an hour later later called the store because the tracker wasn't available. Was told they dont have any drivers available so if a door dasher or Uber eats driver doesn't pick it up she will just cancel my order and throw the sub. That is the most wasteful thing I have ever heard.
  • RR
    Rob
    Oct 26, 2025
    1.0
    Open or not? Nothing is lit up and it's only 7
  • EE
    Emily
    Sep 18, 2025
    1.0
    I love JJ’s. But this JJ took awhile to get sandwiches out the window, which o can deal with but I ordered a chicken bacon RANCH and they put horseradish sauce instead of ranch. Absolutely disgusting. Entire sandwich was drenched with horseradish.
  • BO
    Brianna Olson
    Sep 4, 2025
    1.0
    Charges someone for what they order but can't ever provide when people ask for the extras. Ordered a giant #4 no lettuce extra meat extra mayo add cheese no lettuce what do I get just meat not extra and mayo no cheese no tomatos charged for the extra meat and cheese that I never received. My husband states he was the only one in drive thru and it wasn't busy and repeated the order 3 times . Ridiculous how hard is it to make a sandwich especially when for 2 sandwiches it's 40$ and you guys don't even add the extra shit we want but we still get charged for it