Subway

Reviews

• KJ

  Kristin Joseph

  Feb 26, 2026
  1.0
  Kasson Subway Manager(s) & OWNER are RUDE & disrespectful & lack customer service 😡 I placed and online order back on 1/30/26 for 3 foot long sandwiches to be ready for pick up at 7:30. I arrived at 7:37 and there were no sandwiches ready on the “online pick up shelf,” so I had to wait in a long line of customers before getting my order. Once I got my order and got home, I was MISSING 1 entire footlong sub. The other 2 footlong subs I ordered were completely incorrect. I immediately attempted to call the Subway store TWICE and got no answer, so I filled out a form on the app (since that’s how I placed my order). I heard nothing from Subway for weeks. I finally called to follow up, understanding things get busy and/or over-looked. I was eventually called a “liar” by the manager and the owner and was told to “prove it,” after almost 2 weeks of me reaching out! I had my original receipt, marked and hi-lighted by their staff, showing all the items that were were missing… I simply asked for a refund, since we didn’t receive what we ordered and we were met with extreme hostility and called liars!
• MS

  Mark Shank

  Feb 19, 2026
  1.0
  They don't except coupons. Being in a small town you would think they would to attract business. Probably won't go back because of it.
• JJ

  Jon

  Feb 8, 2026
  5.0
  Everything was great. Tiffany was so nice to my hole group.
• MJ

  Maddy Johnson

  Nov 30, 2025
  2.0
  Do not order online from here! Ordered sandwiches about a month ago and received my sub with no toppings, just meat and cheese. Decided to try again and my sub came with no meat! Just cheese and toppings. This wasn't an ordering mistake as receipts clearly show the order of a complete sub- meat, cheese and toppings. They usually make great sandwiches whenever I get them in person and have good service but they can't seem to get them right when making them from an online order
• AS

  Andrew Smith

  Oct 27, 2025
  5.0
  My wife and I were in this evening to grab some sandwiches to go. Long line and a decent wait but that was no issue. The two gentleman working unfortunately had to deal with one very rude customer that was holding up the line for everyone. The gentlemen with the dreads in charge of the store was professional and as courteous as he could be to the rude guest. But eventually he asked her to leave the store which in our eyes seemed like the right choice by him. I applaud his patience and being as professional as he could be with her in that situation.

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