Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.1
793 reviews
5 stars
254
4 stars
140
3 stars
98
2 stars
58
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, even when few customers were present.
Staffing Issues
Many reviews highlighted that the location is frequently understaffed, leading to poor service and long delays.
Cleanliness
The restaurant was described as dirty and unsanitary, with multiple reports of filthy bathrooms and unkempt dining areas.
Food Quality
Several customers complained about receiving cold or improperly prepared food, including melted ice cream and incorrect orders.
Customer Service
Reviews indicated a lack of professionalism among staff, with reports of rude behavior and poor communication.
- GFGianna Farinella6 days ago1.0They forgot to give me my ice cream. Luke warm fries, as well as very few with either of my orders and my chicken nuggets were hard and had chunks of fat in them. The Dr.Pepper tasted off, like the syrup needed to be changed. Terrible experience, I should’ve gone to Taco Bell.
- TKTeresa KenmirDec 29, 20251.0Every time we go even if we are the only person there it takes about 15 to 20 minutes to get your food. It is literally the worst place in Hinckley to go for food just because of wait times. I personally know they are understaffed and I know that management doesn’t care. So it’s not the workers’s fault.
- RFRob FoxDec 18, 20255.0They are short staffed
- JGJean GornickNov 23, 20251.0Sunday afternoon. Very few customers. Waited in the drive through line for way too long. The front person had no idea what she was doing. Then another person came to the window to ask again what we ordered after we had paid. New staff needed here. Not worth the wait.
- WHwendy HalonenOct 5, 20251.0Do not come here service is absolutely horrible sooooooooo slow!!! Got tired of waiting & left!!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 105 Grindstone Ct, Hinckley, MN 55037, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Wednesday and Sunday from 10:30 AM to 9:30 PM, and Thursday to Saturday from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
The restaurant is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they provide drive-thru service as well as indoor and outdoor seating, including high chairs and booster seats.
Are there amenities suitable for families and children at Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly, welcomes children, and offers amenities like high chairs, booster seats, and restrooms.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place pickup orders through their online ordering website.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Days Inn by Wyndham Hinckley for accommodation, Vision Pro Optical Hinckley for eye care, and Bork Tree Farms for shopping.
How can I get to Dairy Queen Grill & Chill using public transportation?
Jefferson Lines and Greyhound Bus stations are nearby, making it convenient to reach the restaurant by bus.
Are there other fast-food options near Dairy Queen Grill & Chill?
Yes, nearby fast-food restaurants include Taco Bell, Subway, McDonald's, Burger King, and Hardee's.