Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.1
799 reviews
5 stars
255
4 stars
140
3 stars
98
2 stars
58
1 star
248
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20-30 minutes.
Staff Attitude
There were numerous complaints about rude and unprofessional staff behavior, with some customers feeling ignored or treated poorly.
Cleanliness
The location was often described as dirty and unsanitary, with reports of filthy bathrooms and unkempt dining areas.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as cold or improperly prepared items.
Management Issues
Several reviews indicated a lack of effective management, with suggestions that the staff were understaffed and poorly trained.
CC
Crush can
4 days ago
1.0
Incredibly rude behavior from the woman running the drive through this afternoon
EB
Elizabeth Buxton
Feb 22, 2026
1.0
Sit in drivethrough... forever? Well yes apparently. Not fast food this is not even acceptable. Not staffs fault its management's.
JH
Jessica Helmbrecht
Feb 21, 2026
1.0
Female manager with brown hair had a terrible attitude and over all just rude to every customer she “helped”. Watched 3 cars leave the drive thru line prior to even ordering. She needs to be replaced. If she hates her job that much do her a favor and let her find a new one. Not impressed.
OL
Olivia Lane
Feb 21, 2026
1.0
this Dairy Queen service is really bad because this lady is telling us to pull ahead when there's no cars and she was really sassy about it so now the Dairy Queen at zero stars and it's really bad service and now I wanna go home and cry in my pillow, that's how mean this lady was to us and we've been waiting here for like half an hour
EC
Eve Canale
Feb 7, 2026
5.0
My speech team stopped here tonight to get some food on the way home. The woman at the register was very friendly and welcoming. We all got our food very quickly, even when a larger speech team came in and started ordering. They were pretty overwhelmed by people and didn't have much time to get everyone fed, as the teams had to get back on the busses in a short time frame, but they still stayed calm and weren't short with anyone at all. Especially the woman working the register at around 6:00 tonight. I didn't get her name, but I wish I did!
It is located at 105 Grindstone Ct, Hinckley, MN 55037, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Wednesday and Sunday from 10:30 AM to 9:30 PM, and Thursday to Saturday from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
The restaurant is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they provide drive-thru service as well as indoor and outdoor seating, including high chairs and booster seats.
Are there amenities suitable for families and children at Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly, welcomes children, and offers amenities like high chairs, booster seats, and restrooms.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place pickup orders through their online ordering website.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Days Inn by Wyndham Hinckley for accommodation, Vision Pro Optical Hinckley for eye care, and Bork Tree Farms for shopping.
How can I get to Dairy Queen Grill & Chill using public transportation?
Jefferson Lines and Greyhound Bus stations are nearby, making it convenient to reach the restaurant by bus.
Are there other fast-food options near Dairy Queen Grill & Chill?
Yes, nearby fast-food restaurants include Taco Bell, Subway, McDonald's, Burger King, and Hardee's.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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