Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Many customers praised the friendly and professional staff, particularly highlighting individual employees like Kim and Taylor for their exceptional service.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or incorrect orders, indicating inconsistency in food quality.
Cleanliness
The restaurant was frequently noted as clean and well-maintained, contributing positively to the dining experience.
Service Speed
Customers appreciated the fast service, especially in the drive-thru, although some reported long wait times during busy periods.
Management Issues
Several reviews pointed out problems with management, including rude behavior from managers and poor handling of customer complaints.
SB
Scott Burr
Feb 24, 2026
3.0
Good food
EC
Eric C
Feb 23, 2026
4.0
Food, service great! Prices ridiculous
KK
Khyler
Feb 17, 2026
5.0
The Manager was very nice and helped me with all the needs I had. Her name is Kim
CH
Carolyn Hess
Feb 13, 2026
5.0
I have lunch at this Arbys a few times a month and every time I receive excellent service and everyone is great. However one employee always stands out if she is working when I go. Taylor goes above and beyond to provide great customer service and always with a smile and great attitude. It is great to see someone who loves her job and her customers.
KB
Kristin Borchers
Jan 9, 2026
5.0
Always very pleased upon visiting the Hastings Arby's. Kim and her team are all absolutely amazing, friendly, and take pride in their job. Every person I've interacted with at this location has been nothing short of wonderful. Your kindness and professionalism sets you apart from the rest. Keep up the great work!
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Certified March 01, 2026Yext Knowledge Graph
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