McDonald's

3.1
1368 reviews
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Business Details

1221 Pokegama Ave S, Grand Rapids, MN
55744, United States
(218) 326-5561
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1221 Pokegama Ave S, Grand Rapids, MN
55744, United States

Hours

Reviews

3.1
1,368 reviews
5 stars
384
4 stars
250
3 stars
239
2 stars
140
1 star
355

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes for orders, both in the drive-thru and inside.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders, leading to dissatisfaction.

Cleanliness

The establishment was frequently described as dirty, with unkempt bathrooms and messy dining areas, contributing to a negative experience.

Customer Service

While some staff were noted for being friendly, many reviews pointed to poor customer service, including inattentiveness and lack of professionalism.

Management Issues

Several customers expressed concerns about poor management and staffing, suggesting that the location is understaffed and poorly organized.
  • AW
    Asher Waterbury
    1 day ago
    1.0
    worst mac shack
  • PL
    Presley Lind
    Nov 16, 2025
    2.0
    took an hour and 15 to arrive at my house 6 mins away.
  • SJ
    Sue Johnson
    Nov 1, 2025
    1.0
    I ordered a simple breakfast, #1, no meat. I received meat on mine, muffin was burned on edges. GRMacDonald, you need more competent a d efficientpeople working. Not impressed. Some people were waiting 20 minutes or more to get their food.
  • RF
    Roman Fraulini
    Oct 20, 2025
    2.0
    What I can say is his place is consistent… consistently bad. The woman working in the drive thru at 10 AM this morning was a drama nut, could not multi task, slowed the entire drive thru lane to a crawl and seemed to enjoy it like a control freak but at the expense of customers… this is not fast food. Every time I leave there I swear I’ll never come back… but i go back because I just can’t believe you can be that bad ALL of the time… apparently I am wrong.
  • MM
    Mr. Meeks
    Oct 19, 2025
    1.0
    The food was what was ordered but wasn't hot and with how long it took for them to get our food, you would've thought that it would be. They forgot our drinks and as we're trying to fill out cups they decided they wanted to clean that area so we were getting into each other's way. I wouldn't recommend this place and next time I'm in town I'll go to KFC.
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Frequently Asked Questions About McDonald's

What are the McDonald's drive-through hours at 1221 Pokegama Ave S, Grand Rapids, MN?

The McDonald's drive-through is open 24 hours a day, 7 days a week, from 00:00 to 23:59.

During what hours is delivery available from this McDonald's location?

Delivery is available daily from 06:00 AM to 11:30 PM.