Dunkin'

3.7
679 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fridley, MN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8300 University Ave NE, Fridley, MN
55432, United States

Hours

Reviews

3.7
679 reviews
5 stars
337
4 stars
106
3 stars
67
2 stars
46
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff displaying rudeness, lack of attentiveness, and unprofessional behavior.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food or drink preparations.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including stale donuts and poorly made coffee.

Staff Attitude

Customers noted a generally negative attitude among staff, with instances of employees being dismissive or unhelpful.

Long Wait Times

Multiple reviews indicated excessively long wait times in both the drive-thru and in-store, contributing to overall frustration.
  • JT
    Jocelyn Thompson
    Dec 27, 2025
    4.0
    The people that work there want to do the least amoof work. So they will do very little to help you.
  • JK
    Julia Kenow
    Dec 14, 2025
    1.0
    If I could put zero stars I would. HORRIBLE customer service at this location. Based on the comments Im not even sure how this location is still open. We were met at the drive thru with an employee with a terrible attitude. Kept interrupting while I was trying to order. I asked for an order of bacon (felt pretty self explanatory) but was hit with so much attitude asking “what bacon” “we have multiple items with bacon, you can’t just say that” but then wouldn’t let me get a word in-instead they very rudely yelled all the food items that had bacon in them. So completely unnecessary. Then kept interrupting me asking if I wanted “hot or iced” “hot or iced” over and over again repeatedly getting louder as I was trying to answer. It was also very clear that they could hear and understand what I was saying to them but were being disrespectful for no reason.
  • DP
    Delerius of Power
    Dec 13, 2025
    1.0
    Honestly terrible, we ordered and they couldn't hardly hear us because their microphones suck, they finally get it and we pay and they didn't even give us half of what we ordered, what we did get wasn't even what we ordered either When we asked to get the rest the one young kid there was alright and gave us snackn bacon for free but even the "slices" of bacon on my croissant looks like it's maybe one or two that were chewed up then spit onto my sandwich... We were nothing but kind and understanding with them the entire time and this is the food we're handed? Don't go here at all, find a different one.
  • DN
    Daud Nooh
    Dec 12, 2025
    1.0
    I have been to this location several times before and it seems every time their coffee taste like dog water. It’s horrible, awful inedible. Coffee is the most basic drink come on get it right it seems that they run the machine and they are too cheap or lazy to actually put coffee beans that are quality in there because it’s disgusting.
  • CL
    Caila Layne
    Nov 17, 2025
    1.0
    Shame on you DUNKIN.. Tried to go through the drive-through tonight on November 17, 2025 6:15pm. Had two clients with me. Both clients have disabilities. In the drive-through, I asked the gal what type of specialty donuts or classic donuts they had on their menu since nothing was listed on the menu like normal. She proceeds to tell me they don’t have any specialty donuts at the moment and that all they have are classic donuts. When I asked what classified as a classic doughnut and what they had for availability on stock, she told me a jumbled list of could have been, they normally have, but they don’t have items. When I asked which ones they had in stock at the moment, she said, you’re welcome to come in and look at our inside availability so you can see what we have. I had responded with “No, I would like you to tell me what you have, I cannot come in as I have disabled clients with me.” She then ignored everything that I had just said, and in a snarking, rude tone said in a very high-pitched voice, “oh, OK then.” and proceeded to ignore my basic request for assistance as she was not gonna tell me any of the donuts name styles that she has available because she’s lazy and doesn’t wanna do her job. As I drove away telling my clients they were not going to get a treat tonight, I looked through the window on the way out and saw her standing on her phone. It’s not hard to tell me whether you have a chocolate covered doughnut or a cake doughnut or a glazed doughnut available but she simply refused to do her job and was enthused to deny basic service. So to whichever manager or closing lead was allowed to work on November 17, 2025 at 6:15pm, You should find another job. You are the worst employee that I have had experience with while I have had clients with me. You are rude and just a terrible human being. I hope you find a job that suits your negative attitude and your hatred for basic tasks that are outlined in your job description. You do not understand how you affected my disabled clients night. The disruption YOU Have caused. If someone blind walked in, I guarantee you wouldn’t even take the time to help tell them what you have available. You would do the same thing you did tonight and you would tell them to read it for themself. Hmmm. See how that works?…it doesn’t. I hope your district manager and regional manager see this.

Frequently Asked Questions About Dunkin'

What are Dunkin' Fridley MN's regular operating hours?

Dunkin' in Fridley, MN is open from 5:00 AM to 7:00 PM Monday through Thursday, 5:00 AM to 6:00 PM on Friday, 6:00 AM to 7:00 PM on Saturday, and 6:00 AM to 6:00 PM on Sunday.

Does Dunkin' in Fridley offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services at the Fridley location.