Many customers reported frequent mistakes with their orders, including missing items and incorrect charges.
Service Speed
Customers consistently noted slow service, particularly in the drive-thru, with long wait times reported.
Staff Training
Feedback indicated a lack of proper training among staff, leading to poor customer service and order handling.
Cleanliness
Some customers praised the cleanliness of the location, while others reported issues with food quality and preparation.
Operating Hours
Customers expressed frustration over inconsistent operating hours and early closures, impacting their ability to place orders.
DP
Dave Peterson
1 day ago
5.0
Great staff and it's dairy Queen you know what you want
RR
R
3 days ago
5.0
Hands down the greatest DQ in Minnesota EVER!!! Top notch service!!! Highly recommend going to this Dairy Queen!!! Service that will leave you with a big smile of joy and happiness and gratitude!!!! Food was hot and fresh! Blizzard was chilled to perfection! The management is phenomenal!
CM
Christina Manderfeld
Nov 1, 2025
5.0
Always the best service 🙌 I ordered banana split blizzard- that's usually a crap shoot with every DQ, it was the absolute 💯 BEST blizzard I've ever had. Every time we choose that location - we are NEVER disappointed. We appreciate you guys!!!!
JC
Jeffrey's Clemons
Oct 7, 2025
1.0
I never in my life have seen such incompetent people every time I go to this Dairy Queen they messed my order up and they always put too much ketchup on my burgers, even though I ask him to put none on them recently I went there and they shorted me a couple of cheeseburgers And I am absolutely fed up with every time I get blizzards they put drink cup lids on them and a leak all over in the inside of my car this is the only Dairy Queen. I know that does that every time I’ve asked him I’ll just put it in a bigger cup. I can’t believe they don’t have enough money to buy the proper lids. I will never go there again I am sick of this place.
LC
Laura Carr
Oct 3, 2025
3.0
I want to rate higher and support a family run business but I was pretty disappointed in my most recent visit on Wednesday. The line was long and slow moving, blocking residential driveways and homes. When I was finally able to order, a man took my order and it was put in by someone else, who accidentally put in for one Sunday, when I ordered the 2 for $5 deal in addition to my other items. So I was charged for one, which is more than the price per Sunday with the deal. Instead of fixing it, offering me another Sunday or even letting me pay for the 2nd one, the gal apologized and said it was her mistake and stood there waiting for me to drive away. I appreciate that but it didn’t fix it and I was not about to get back in that 10 car line. I ordered the quantity I did because I wanted the Sunday’s for my nieces. Was a bummer. Unsure if I’ll be back.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Forest Lake?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 8:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 555 Lake St S, Forest Lake, MN 55025-2610, USA.
What types of food does Dairy Queen Grill & Chill specialize in?
The restaurant specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru or outdoor seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly and provides booster seats, high chairs, and welcomes children.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup via their website
Are mobile deals and rewards available at Dairy Queen Grill & Chill?
Yes, Dairy Queen offers mobile deals and a rewards program accessible through their app.
Which nearby places can I visit after dining at Dairy Queen Grill & Chill?
After your visit, you might check out nearby places like Ecofun Motorsports for motorcycles, Carousel Family Hair Care for salon services, or Big Apple Bagels for coffee and bagels.
How can nearby services like St Croix Cleaners assist me when visiting Dairy Queen Grill & Chill?
If you need dry cleaning, laundromat, or alteration services during your trip, St Croix Cleaners is conveniently located nearby.
Are there insurance agencies near Dairy Queen Grill & Chill where I can get assistance?
Yes, several insurance agencies like Best MN Insurance and Farmers Insurance - Chris Stauner are located close to the restaurant for your convenience.