Jimmy John's

3.5

296 reviews

Business Details

Sandwich Restaurant

Jimmy John's

300 Western Ave, Faribault, MN

55021, United States

Monday10:30 AM - 10:00 PM

Tuesday10:30 AM - 10:00 PM

Wednesday10:30 AM - 10:00 PM

Thursday10:30 AM - 10:00 PM

Friday10:30 AM - 10:00 PM

Saturday10:30 AM - 10:00 PM

Sunday10:30 AM - 10:00 PM

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3.5

296 reviews

5 stars

123

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1 star

AI-generated from recent customer reviews

Numerous reviews highlighted poor customer service experiences, including rude staff, incorrect orders, and unhelpful responses to complaints.

Many customers reported excessively long wait times for both drive-thru and delivery, with some stating it took over an hour to receive their orders.

While some customers praised the food quality, others noted issues such as incorrect orders, soggy sandwiches, and reduced ingredient portions.

Several reviews mentioned cleanliness issues, including dirty dining areas and concerns about food safety, such as reports of cockroaches.

Multiple customers expressed frustration over the business closing earlier than advertised, leading to wasted trips.

JM
Jennifer Myers
1 day ago
1.0
Ordered a turkey tom and there was no turkey on the sandwich…what are you doing! Tried to make complaint and website said my email wasn’t compatible. Nice thanks jimmy Johns Faribault definitely going back to jersey mikes
KE
Kate E
Nov 20, 2025
1.0
I ordered a three-cheese pizza sub as comfort food when I was sick. I got home and they charged me for and gave me Sicilian so I was left hungry and miserable because I can’t eat meat. Reached out to JJ thinking they could make it right because mistakes happen, but their response was basically “Sorry but you ordered it.” Customer service 0/10. Waste of $10 on a sub no one even ate. Not returning.
RB
Ryan Burk
Sep 12, 2025
1.0
Horribly long wait times at drive thru. Not sure why someone would wait 12-14 minutes for 1 sub. They won’t even acknowledge you at drive thru speaker for a couple of minutes. This place is horrible
MB
Matthew Burt
Aug 15, 2025
4.0
Quite, nice and calm, but I felt rushed.
MM
M M
Jul 20, 2025
1.0
Closed before their posted time by more than 10 minutes- literally turned the lights off when we came, we watched them do it.