Customers frequently reported long wait times for both drive-thru and delivery, with many expressing frustration over the slow service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches, leading to dissatisfaction.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
Several customers noted unsanitary conditions in the dining area and issues with food safety, including reports of cockroaches.
Food Quality
While many praised the taste and freshness of the sandwiches, there were complaints about inconsistent quality, such as hard bread and soggy subs.
AV
AJ Villalobos
Feb 25, 2026
5.0
Isaac is the MAN with the #43!
Man stays hookin me up every time and staff is always very friendly.
TC
Tyler Conley
Feb 24, 2026
1.0
I am normally a big JJ advocate and will go out of my way to go there over other options when traveling. Well convinced my wife to go to JJ over Culvers on our journey home on I35. She ordered a beach club which is supposed to have Avocado and Turkey on the sandwich. Well 15 minutes down the road once getting settled she goes to eat here sandwich and these items were completely overlooked... needless to say it was a miserable remaining drive home. How do you forget the primary ingredients in a sandwich?!
LL
Luke
Jan 18, 2026
3.0
The only issue i have is the delivery they are slow normally, but sometimes they deliver through door dash and I dont get to see my food for an hour and a half
JM
Jennifer Myers
Jan 11, 2026
1.0
Ordered a turkey tom and there was no turkey on the sandwich…what are you doing! Tried to make complaint and website said my email wasn’t compatible. Nice thanks jimmy Johns Faribault definitely going back to jersey mikes
KE
Kate E
Nov 20, 2025
1.0
I ordered a three-cheese pizza sub as comfort food when I was sick. I got home and they charged me for and gave me Sicilian so I was left hungry and miserable because I can’t eat meat. Reached out to JJ thinking they could make it right because mistakes happen, but their response was basically “Sorry but you ordered it.” Customer service 0/10. Waste of $10 on a sub no one even ate. Not returning.
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