Service Issues
Numerous reviews highlighted extremely slow service, with long wait times for food and drinks, often exacerbated by understaffing.
Automatic Gratuity
Many customers expressed frustration over the automatic 18% gratuity added to bills, especially given the poor service they received.
Food Quality
While some customers enjoyed the food, many found it mediocre or not worth the price, with complaints about freshness and portion sizes.
Atmosphere and Cleanliness
Several reviews mentioned a lack of cleanliness and poor atmosphere, including dirty tables and a generally unwelcoming environment.
Mixed Experiences
Despite the negative feedback, some customers had positive experiences with the food and service, indicating inconsistency in overall performance.