Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, particularly blizzards.
Customer Experience
Several customers expressed dissatisfaction with the overall experience, citing rude staff and lack of attention to customer needs.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and noted positive experiences with certain menu items.
LG
Loving Local Guide
2 days ago
5.0
I was really impressed with the drive-thru ordering system — it was AI, but honestly felt just like communicating with a human. I didn’t realize it was AI at first, and when I got to the payment window I confirmed it, which made the experience even more impressive.
When I tried to make some more complicated changes after the order was placed and totaled, the AI clearly directed me to request those changes at the window before paying, which worked smoothly.
Food was great, and my order was accurate. Overall, a surprisingly seamless and positive experience.
WW
Wyatt Williams
Dec 14, 2025
5.0
Burke
CE
Cole Edam
Dec 14, 2025
5.0
Order your blizzard burkes way, trust me, best ice cream of my life!!!
MZ
Mariah Zerahn
Dec 7, 2025
5.0
My cake was delicious but the writing wasn't the best. However the manger tried her best to fix it and gave me a discount for the mishap.I greatly appreciated and will be back for out next event!!
MS
Mike Smith
Oct 24, 2025
2.0
The new automated ordering system is as much fun as calling the doctor, or your ISP. Those things I need to deal with. DQ I do not.
AI doesn't need to be everywhere. Please stop.
What are the operating hours for Dairy Queen Grill & Chill in Edina, MN?
The Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM, with special holiday hours on select dates.
Is Dairy Queen Grill & Chill in Edina family-friendly and accessible?
Yes, the location is family-friendly and provides amenities such as booster seats, high chairs, wheelchair accessibility, restrooms, outdoor seating, and free WiFi.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, this Dairy Queen location offers drive-thru service for convenient ordering and pickup.
Can I order online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website, and there is also a Dairy Queen app that offers exclusive deals and mobile ordering with rewards.
Is there outdoor seating available at the Dairy Queen Grill & Chill on Normandale Blvd?
Yes, outdoor seating is available for customers who prefer to dine outside.
Which nearby restaurants can I visit around Dairy Queen Grill & Chill?
Nearby restaurants include Godfather's Pizza Express, TGI Fridays, Burger King, and Domino's Pizza, offering a variety of dining options.
Are there coffee shops near Dairy Queen Grill & Chill where I can grab a drink?
Yes, Caribou Coffee and Starbucks are nearby if you're looking for coffee or tea options before or after your meal.
Where can I find gas stations or convenience stores near Dairy Queen Grill & Chill?
Circle K and Shell gas stations with convenience stores are close by, convenient for refueling and quick stops when visiting Dairy Queen.
What is the address and contact number for Dairy Queen Grill & Chill in Edina?
The address is 7700 Normandale Blvd, Edina, MN 55439-3139, and the phone number is +1 952-405-9427.