Chipotle Edina is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attentiveness to orders.
Food Quality
Customers frequently reported subpar food quality, including undercooked rice, small portions, and stale chips.
Cleanliness
The restaurant was often described as dirty, with overflowing trash cans and unclean tables, contributing to an unpleasant dining environment.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and inadequate portion sizes, leading to dissatisfaction.
Management Issues
Reviews indicated poor management practices, including understaffing and lack of organization, which negatively impacted the overall customer experience.
DR
Dane Rauschenberg
2 days ago
5.0
Not too shabby! I mean, not everything is ever going to be perfect so there’s no reason to be rude just because you are semi anonymous.
So go here and see for yourself if you like it. Sometimes we have bad days and shouldn’t try to close a business because of a small snafu.
I mean, I could be super specific and tell you who I worked with and what great service I had, or what wonderful food I was able to have, but that stuff changes day-to-day and we all need to realize that and stop being so snarky to people simply because we have the power to do so with a super computer in our hand.
That’s why I am making sure to leave good reviews on places so that the world can maybe be a nicer place. We all need it.
SP
Sean Pearson
4 days ago
1.0
This has got to be one of the more depressing chipotle's in the area. Food is mid and I often find myself driving to further away chipotles just for better service and more consistent proportions. You're almost transported from Edina to a more sketchy feeling chipotle as soon as you walk in the door.
GD
Greg Daggett
Nov 17, 2025
2.0
12:28 on a Monday. No one in line. Got food in 1 min. No ice in machine. Coke Zero empty. No forks. A million spoons, but no forks. Chairs up on table from closing prior night. I came here with hesitation due to prior poor experience. This is it. 3.1 rating is generous.
CS
Cindy Santa
Nov 7, 2025
2.0
I don’t live in the area. Started coming to this Chipotle because I have a family member at the hospital near by. EVERY SINGLE time I have gone they are somehow out of steak. The workers look at each other exchanging looks, then look at costumers. So uncomfortable. The attitude they give costumers is crazy to me. Then trying to find a seat in this nice big Chipotle is hard. ALL tables are always dirty.
I kept giving this place a chance. Figured I was just showing up on a bad busy day but it has been the same multiple times now. Even my kids notice all of this.
JB
Jamaicain Belle
Oct 29, 2025
1.0
If you want great service and good food this is not the chipotle to go to. Aside from the cashier the attitude from the two ladies who served us was not pleasant. I ordered once from here before but this will be my last. Both ladies who assisted with serving the food behaved as if I wasn’t paying for the actual meal. The portion was 1/2 of what the normal portion should be so I ended up asking for double of the ingredients - the rice was the worst part it was practically mush. A waste of $20 for bland tasting food.