Jimmy John's

3.1
261 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8439 Joiner Way, Eden Prairie, MN
55344, United States

Hours

Reviews

3.1
261 reviews
5 stars
86
4 stars
45
3 stars
27
2 stars
16
1 star
87

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, often exceeding an hour, contradicting the 'freaky fast' promise.

Customer Service

Feedback highlighted poor customer service experiences, including rude interactions and dismissive attitudes from staff.

Order Accuracy

Many reviews mentioned incorrect orders, missing items, and issues with modifications not being honored.

Food Quality

While some customers praised the food, there were complaints about soggy sandwiches and inconsistent quality.

Staff Performance

Despite some positive mentions of individual staff members, overall staffing issues and slow service were frequently noted.
  • MA
    McKenna Anderson
    Dec 26, 2025
    4.0
    Fast service. Mostly clean. Food is very good and well wrapped. Unfortunately Jimmy John’s is expensive but that’s more of a company issue rather than the restaurant. Friendly service. PS I am related to the great reviewer and influencer John A.
  • BW
    Bruce Webster
    Dec 20, 2025
    1.0
    Freaky slow!! And no American cheese.
  • PS
    Patrick Steidl
    Dec 14, 2025
    1.0
    I don’t like giving bad reviews. We’ve order delivery from here a few times. It’s never here at a reasonable time. To add to this, I managed a Jimmy John’s in college. If our store operated like this, we would have closed up. I know Jimmy sold out and doesn’t care anymore, but store owners should. Do better.
  • AC
    Abi C
    Nov 8, 2025
    1.0
    We’ve ordered from this JJ’s a few times in the last year and every time has been worse and worse. They make sandwiches wrong, forget sandwiches and this last time- they just (in their words) “straight up forgot to make our order”. No apologies, never. I live a few blocks from this one and it always takes forever to get it delivered. Tried writing in about it but they’re independently owned and the manager clearly doesn’t care that their business is being run poorly. 10/10 do not recommend.
  • CJ
    Chris Jorenby
    Oct 27, 2025
    2.0
    The ABSOLUTE WORST drive through. One sandwich, 25 minutes.