Numerous reviews highlighted rude and condescending behavior from staff, with several customers reporting negative interactions and poor handling of complaints.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and modifications not being honored, leading to frustration.
Speed of Service
Customers frequently noted slow service times, particularly in the drive-thru, with some reporting long waits even when the restaurant was not busy.
Food Quality
The quality of food was inconsistent, with some customers praising specific items while others reported issues with freshness and preparation.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions and a chaotic atmosphere, particularly in the kitchen and dining areas.
GB
Giacomo Berarducci
5 days ago
1.0
Foods good but I have never gotten a fork with my fiesta potatos
AS
Alex Skevn
6 days ago
3.0
Hit or miss. At least I haven't been on the throne after eating here lately. That's worth 3 starts for mediocre fast food. Oh, and prices been going up. Quality does not match the bill.
RR
RyuKing
Feb 1, 2026
5.0
Always great service, and food. Maybe one mistake on forgetting sauces but that was many months and orders ago. Always on point and always nice. The dude in drive thru window on February 1st around 2:30 he's always on point great service, speed and patience when ordering. Seen him a few times before and always great. It said Casper H on the receipt.
DB
Daphne Brothen
Jan 29, 2026
2.0
Messed up my order numerous times. Missing items twice and the first time messed up the entire order. Got $10 for my next order the 2nd time but all I wanted was my food🤷♀️
NJ
nazal jaylani
Jan 23, 2026
1.0
called asking if i could have a sauce swapped out and the counter person went from saying that it would be a upcharge (which i have no problem with) to saying that it’s been suddenly sold out for days and i can’t get it at all… which was odd because my partner said he got some literally earlier that day…. i used to be able to swap out sauces for no upcharge but the counter worker was extremely rude and condescending! i tried to refund my order from both over the phone and online but it wouldn’t allow me to… overall they usually have great food and good service but whoever was on the phone was extremely disrespectful.