Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and a lack of professionalism.
Order Accuracy
There is a significant issue with order accuracy, with many customers noting that their orders were incorrect or incomplete.
Food Quality
The quality of food is inconsistent, with some customers praising specific items while others reported stale or poorly prepared food.
Wait Times
Customers consistently mentioned long wait times, both in the drive-thru and for in-store orders, often leading to frustration.
Cleanliness and Atmosphere
While some reviews praised the cleanliness of the location, others noted a disorganized environment and poor management.
JD
Jason Dickinson
2 days ago
5.0
Busy as it gets and they never flinched, never panicked and just cranked along. Never get an order wrong.
DM
D Miller
Dec 29, 2025
1.0
I was there at lunchtime about a week ago. While I was there, another customer was in the drive thru and had made an off-hand comment to his wife while they were waiting about how people don't want to work minimum wage jobs anymore and it's hard to find people to work. The employees were apparently listening to their conversation and misconstrued what the customer said. The person who I'm assuming was the manager on duty proceeded to get on the headset and say something along the lines of "excuse me, are you insulting us while we're making your food?" The conversation devolved from there as the employee continued to not understand what the customer was trying to say, and the understandably upset customer then came inside where the manager continued to be condescending and rude.
Having worked as a manager in the customer service industry for many years myself, I can't imagine handling a customer interaction like that. It was incredibly awkward for us and the other family inside, and if the manager had just kept his mouth shut, everyone would have been happy and had a good dining experience. Even if the customer had been "insulting" the employees, that is absolutely not how to handle that situation, my goodness. I sincerely hope this manager gets some training on resolving customer disputes.
EJ
Elliana Ferris Jenks
Dec 28, 2025
1.0
They forgot the one thing I wanted my chips for my salsa and I am very mad I used my money didn't get my money back (1 star)
ZZ
Zenith
Dec 19, 2025
4.0
Staff might completely ignore your modifications when you order via the app, but they are always willing to correct their errors! If I manage to order as usual for a month and not have any errors, I'll update my review.
JM
Jeff Marthaler
Dec 17, 2025
2.0
Idk it's taco bell it was ok..it's not like it's taco johns or anything. I had a Quesadilla and it was actually quite good otherwise I think everything there tastes the same..so this was a surprise to me it had it's own flavor way to go taco bell.. and I am glad for their late hours