Jimmy John's

Reviews

• MM

  Micah McLellan

  Oct 10, 2025
  2.0
  NOT "Freaky Fast"! I placed an order early afternoon for six sandwiches via the app. Using the app is convenient because every family member can pick out their sandwich and add it to the cart. I walked inside the store about 5 minutes later. There were three people ahead of me in line. After they had finished and received their sandwiches, I asked if they had an ETA on my order. they told me my order had just come through, and this is several minutes later now mind you. There were also five employees working there... My kids came in to check on me when I wasn't going back to the car 15 minutes later... and by that time three or four others had come in, ordered sandwiches, and went on their way... Fast forward 35 minutes later, they're finally wrapping up our six sandwiches, trying to get the right names on the right sandwiches (which they did!), and we were back on the road. Were they unfriendly? No, they weren't. At the same time, it felt really weird that more than 30 minutes went by, with five employees, six sandwiches, a quiet apology at the end, and that was it... What would I have done differently if I was in their shoes? I would have informed the customer that we were running behind for whatever reason, offered a bag of chips, maybe a cup for pop, or a coupon to come back for a free sandwich at a later time. But none of that was offered and I wasn't going to prolong the stay, since we were already on a time crunch to get back to the cities. which is why we chose Jimmy John's to begin with LOL I probably won't return to this location, but hoping this review helps develop maybe a little better customer service and efficiency in the future. (update 2025.10.13: I just left the same feedback via the link provided by the response below)
• ST

  Scott Thompson

  Jun 4, 2024
  5.0
  They make a great fast sandwich very satisfying.
• MS

  Matt Soares

  Nov 3, 2019
  5.0
  Very good