Dairy Queen Grill & Chill

Reviews

• JB

  Jack Boonstra

  Nov 1, 2025
  1.0
  Took an outrageous amount of time to take our order. Wouldn’t accept coupons. Very poor customer service and don’t know how to do their job. Had to have them correct our order multiple times.
• JB

  Juney B

  Oct 17, 2025
  1.0
  Ordered a 6 piece chicken basket. Got a 4 piece w under cooked fries and toast. Ordered a kids meal. Got it missing the icecream cone and drink. Had to run back. They fixed it my kids meal. But mine they hand back to me pretty much exactly the same. I literally was just to tired to even bother. The lady with the pink hair im just about sure is the only one thats able to do her job correctly. Idk what was going on but as a burnt out mom who is just now recovering from the worst sickness ive had this was not how I wanted to end the night. Very disappointed. Im not sure I'll be back.
• TT

  Tinywhinny7777

  Oct 11, 2025
  5.0
  Flame thrower sandwich is Bomb!!
• KF

  Kim Frederick

  Sep 26, 2025
  1.0
  9:06-9:35 pm We waited in the drive thru for over 20 mins to receive pathetic looking cones. While waiting at the window - we were observing the 7 staff members carrying on conversation, Laughing with each other , one was cleaning off her shirt, the drive thru attendant kept looking at her screen (probably wondering why it is taking the back staff so long to make a cone). I was SO disappointed when we FINALLY got our cones. HORRIBLE presentation of DQ product. I asked them to re-make it. I then proceeded to go into the store and asked to speak to the manager. I told her I would like a refund.. She took my cone to the back and came back out said it weighed the correct amount and refused to issue me refund. She informed me that she is “not giving me a refund there is too much going on right now”. She then advised her staff to make me a new one. I watched a staff member make my cone which looked good , but apparently one of her peers must have thought it was too good because they threw it in the garbage. We are now down 3 cone in the garbage. So they made me another. Needless to say WOW. That manager has now taught her staff how be disrespectful to customers. How simple would it have been to just agree that the horrible, make a product that worthy of the DQ name and move on? I looked o line on how a kid cone looks. And took a pic of my 2nd and 3rd cone. You be the Judge…..
• RN

  Rebekah Ness

  Aug 15, 2025
  3.0
  This is a nice convenient location for us to get Blizzards in the Drive Thru on our way home. I like to add Cheesecake to my Blizzards. I get charged for that addition 100% of the time, it's actually added about 20% of the time :( (edit: DQ's response shows these reviews are not actually read or addressed by them. I said nothing about 'timeliness')

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