Chipotle Crystal is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While some customers praised the friendly and helpful staff, many reported rude service and unprofessional behavior from employees.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, undercooked, or poorly prepared items, as well as inconsistent portion sizes.
Cleanliness
Customers frequently noted that the dining area and food prep line were dirty, with overflowing trash and unclean tables.
Order Accuracy
Many customers experienced problems with their orders, including missing items, incorrect orders, and smaller portions than expected.
Online Ordering Issues
Several reviews indicated that online orders were often delayed, incorrect, or resulted in smaller portions compared to in-person orders.
EE
Eric
Nov 17, 2025
1.0
This is one of the most filthy locations I've ever seen
AL
Ashley Lutz
Oct 26, 2025
5.0
Best service ever, so helpful and kind. Got the homie hook up.
TR
Tonisha robak
Oct 17, 2025
5.0
Today (10/16/25) 2:25pm. we had exceptional customer service from the front crew Tou and Tanaya! They were very accommodating, friendly, and made our visit such a great experience. Everything was fresh and made just how we wanted it. Definitely will be coming back again. thank you for the great service! 🌯😊
JK
Jason kealy
Oct 3, 2025
1.0
So slow , nothing ready, old food from yesterday 15 minutes with 3 people in front of me.
LB
Lil Bit
Sep 29, 2025
5.0
Yoooo I love this crew that’s working at the moment Today is 9/29/25 5:55pm
I’ll go out my way to get service From them any day!! They were polite, respectful had a couple jokes and totally made me smile as I walked out the door. I had to leave this review before I drove off!! They totally made my day🤩 I’ll be telling my friends about my experience too!!!
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Crystal offer?
Chipotle Mexican Grill offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 5608 W Broadway Ave in Crystal, MN?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Crystal offer pickup and delivery options?
Yes, customers can choose in-store pickup or delivery for their orders.
How can I order food online from Chipotle Mexican Grill in Crystal?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app.
Can I earn rewards or get exclusive offers at Chipotle Crystal?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
What payment methods does Chipotle Mexican Grill in Crystal accept?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill in Crystal LGBTQ+ friendly?
Yes, according to their attributes, Chipotle welcomes LGBTQ+ customers.
What nearby shopping centers can I visit before or after dining at Chipotle Crystal?
Crystal Center is a nearby shopping center where customers can shop before or after their meal.
Are there nearby coffee shops close to Chipotle in Crystal for a post-meal beverage?
Yes, Starbucks is close by where you can enjoy coffee or smoothies after your meal.
What other dining options are near Chipotle Mexican Grill in Crystal?
Nearby restaurants include Noodles & Company, Buffalo Wild Wings, Subway, and El Loro Crystal, offering a variety of cuisines for different tastes.