Chipotle Mexican Grill

3.2
948 reviews
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Business Details

5608 W Broadway Ave, Crystal, MN
55428, United States
(763) 535-3303
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Crystal is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5608 W Broadway Ave, Crystal, MN
55428, United States

Hours

Reviews

3.2
948 reviews
5 stars
342
4 stars
172
3 stars
81
2 stars
64
1 star
289

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported rude service and unprofessional behavior from employees.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, or poorly prepared items, as well as inconsistent portion sizes.

Cleanliness

Customers frequently noted that the dining area and food prep line were dirty, with overflowing trash and unclean tables.

Order Accuracy

Many customers experienced problems with their orders, including missing items, incorrect orders, and smaller portions than expected.

Online Ordering Issues

Several reviews indicated that online orders were often delayed, incorrect, or resulted in smaller portions compared to in-person orders.
  • EE
    Eric
    Nov 17, 2025
    1.0
    This is one of the most filthy locations I've ever seen
  • AL
    Ashley Lutz
    Oct 26, 2025
    5.0
    Best service ever, so helpful and kind. Got the homie hook up.
  • TR
    Tonisha robak
    Oct 17, 2025
    5.0
    Today (10/16/25) 2:25pm. we had exceptional customer service from the front crew Tou and Tanaya! They were very accommodating, friendly, and made our visit such a great experience. Everything was fresh and made just how we wanted it. Definitely will be coming back again. thank you for the great service! 🌯😊
  • JK
    Jason kealy
    Oct 3, 2025
    1.0
    So slow , nothing ready, old food from yesterday 15 minutes with 3 people in front of me.
  • LB
    Lil Bit
    Sep 29, 2025
    5.0
    Yoooo I love this crew that’s working at the moment Today is 9/29/25 5:55pm I’ll go out my way to get service From them any day!! They were polite, respectful had a couple jokes and totally made me smile as I walked out the door. I had to leave this review before I drove off!! They totally made my day🤩 I’ll be telling my friends about my experience too!!!
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Crystal offer?

Chipotle Mexican Grill offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 5608 W Broadway Ave in Crystal, MN?

The restaurant is open daily from 10:45 AM to 11:00 PM.