Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude or indifferent service from staff, with many experiences highlighting a lack of politeness and professionalism.
Food Quality
There were numerous complaints about food quality, including cold or soggy items, incorrect orders, and overall dissatisfaction with the freshness of the food.
Speed of Service
Many reviews noted slow service, particularly in the drive-thru, with some customers experiencing long wait times for their orders.
Cleanliness
Several customers mentioned unsanitary conditions in the restaurant, including dirty dining areas and sticky surfaces.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and efficiency, indicating that there are instances of good service.
AL
Allison Lucio
Dec 17, 2025
1.0
Was double charged for "grinch" fries and didn't get grinch salt. Paid double for soggy 🍟
MW
Mike Warren
Dec 17, 2025
1.0
I’ve been several times and some of the workers are extremely rude. When I ordered a meal through the drive through and requested some customizations and the dude literally sighed OUT LOUD into the microphone. There’s no sense of customer service or politeness. And when they ask you to park in the waiting spots for your order to come out, they demand in a rude way and close the window. It’s crazy that one of the ONLY fast food establishments in this town can be that way towards paying customers. I’m going to leave a review from now on after every visit. Some of the workers are very kind and when I see them there or hear their voices I’m relieved to deal with them.
SD
Scott Davis
Nov 29, 2025
5.0
It's a McDonald's. You get exactly what you expect from 99.9% of them. This one is in that 99.9.
PB
Patricia Belgarde
Nov 22, 2025
5.0
Fast service
HJ
H Jones
Oct 28, 2025
1.0
Waited forever in Drive thru literally. No joke. Had one vehicle ahead and then someone took orders from the other one when 3 other vehicles pulled up. Needless to say. I just wanted my sandwich and Large drink, Sandwich was nasty. Why would you throw soggy brown lettuce on any sandwich? My monopoly piece wasn’t even on my drink. It was a large drink. I waited a very long time before I even got my order. While waiting on a separate order for someone else. While I was there. I don’t care that I had waited for a free earned sandwich. I care that the lack of quality and safety of how brown and soggy the lettuce was. That told me the lettuce was bad: (not the first time this has occurred in the past couple of weeks) unacceptable- SERV-SAFE! I was already disappointed with the long wait the sandwich and get home and no sticker on my Large cup like it didn’t even come with one. I look forward to those like everyone else. If you all were out of them I would have understood if someone said something, but that wasn’t the case. This was curbside. Not even the person who brought it out didn’t mention there wouldn’t be a sticker for Monopoly play either. I waited so damn long the person probably didn’t even care to mention it. It’s the moral of it should have not taken so long. My lettuce should not have been soggy and brown and my Large drink should have had its green Monopoly sticker. That is all. Sometimes I feel like integrity is out the window entirely. I was there for what felt like an hour no joke.