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Jimmy John's

3.6
(205 reviews)

Business Details

1835 Gateway Dr, Coon Rapids, MN
55448, United States
(763) 710-7921
https://locations.jimmyjohns.com/mn/coonrapids/sandwiches-3484.html

About

Sandwich Restaurant

Location

Jimmy John's
1835 Gateway Dr, Coon Rapids, MN
55448, United States

Hours

Reviews

3.6
205 reviews
5 stars
94
4 stars
37
3 stars
12
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and unprofessionalism from management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with online and delivery orders.

Speed of Service

Inconsistent service speed; some customers experienced fast service while others reported long wait times for both in-store and delivery orders.

Food Quality

General satisfaction with food freshness and taste, but some customers noted issues with sandwich preparation and quality.

Cleanliness

Positive remarks about cleanliness in the restaurant, although some reviews mentioned unsanitary conditions.
  • SS
    Selina
    Dec 19, 2025
    2.0
    When I walked in, there was no one in line. No one in restaurant as customer eating. Every table had boxed lunches on it looking to be waiting on sandwiches. Walked up the counter, waited and then someone took my order after 2 minutes. I ordered #2 and 2 pickles quartered. The lady at end of counter where you pick up food slapped my first pickle on the ledge and then slapped the 2nd one on the ledge. Then she slapped my sandwich down on the ledge and went back to what she was doing. I said a bag would be helpful and she just stared at me. I said so can I get one? She responded, everything you need is right there. I said so you want me to bag my own purchase and she said again, everything you need is right there so I had to reach behind the counter and get a bag to bag my own lunch. Got home and I ordered the sandwich with light lettuce and there was literally 2 strands of shredded lettuce on the sandwich and the pickles were quartered as I requested, but I had to pull them apart as they were not cut through. Maybe she was crabby about the large order they were working on or having a bad day in general, but no reason to take it out on me. Had I not been on short lunch break, I would have returned to get new sandwich. I have never had such a disappointing experience at Jimmy John's. I will avoid this location as the last time I was there they forgot to give me side I paid for.
  • AN
    Ahmed Nufays
    Nov 19, 2025
    5.0
    Perfect 🥰
  • JP
    Jon Payan
    Nov 17, 2025
    5.0
    Food is always fresh.
  • CC
    Caleb
    Nov 15, 2025
    5.0
    Great cookies
  • RM
    Raymond Morris
    Sep 7, 2025
    1.0
    My fiancé went into this location to get a sandwich after a rough day at the hospital and jimmy John’s is what cheers her up so we rushed to get there and she got inside at 8:49 and the lady working told her she put everything away and wouldn’t make her sub. I totally get trying to clean/put stuff away to get out and go home right after a hard shift but having the doors open and telling a customer you put everything away while STILL HAVING 11 MINUTES TILL CLOSE IS ABSOLUTELY UNPROFESSIONAL and I’m very disappointed in this location my fiancé deserved her sandwich after the week she’s had the audacity is unreal

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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