Customers frequently reported rude staff and poor customer service, with many experiences highlighting long wait times and incorrect orders.
Food Quality
Several reviews mentioned cold or poorly prepared food, including melted ice cream and stale items, leading to dissatisfaction.
Cleanliness
The establishment was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.
Staffing Issues
Many reviews pointed out that the location was understaffed, resulting in slow service and overwhelmed employees.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food on certain visits, indicating that experiences can vary.
JM
Janet M Rose (Meme)
4 days ago
3.0
One order at a time resulting in long wait times. This is my experience at Melrose and Clearwater. Sauk Centre could teach these other stores how to work efficiently and together. The food is good, it's just too slow in their service. Go to Sauk centre if you want a good experience.
IG
isaac grieve
Nov 13, 2025
1.0
I entered and ordered at around 5:20 P.M. The worker there (india) took our orders and said it would be out shortly. We ended up getting our food at 6 P.M. and missed our bus home because of it. The food was cold, and we watched as the workers scooped one fry in the container at a time for each of me and my 3 friends. We finally got a ride and checked our food and saw that we each had less than 15 fries, and because I ordered the $7 chicken strip basket, I was expecting ice cream too as it said there would be on the receipt. By far my worst experience at any drive thru, and please get rid of India from the staff. I hope to see improvement next time I go and am very disappointed
JG
Jaxson Grunwald
Nov 13, 2025
1.0
India took her sweet ole time and it pissed me and my friends off
JJ
Jaxson
Nov 4, 2025
1.0
I ordered food through the app last night around nine, since Google said that they were open until ten. I get there at 930 to find out they close at 930, which is fine, but then asked about getting a refund on the order instead. I didn't get an answer from the speaker for a solid minute on this question, before asking again. Got told you can get a refund on the app, which isn't true. Guess that's 15 bucks down the drain.
AC
Abbi Chapman
Nov 3, 2025
1.0
GIVE THE BURGER BACK! I ordered the 2 for $5 and got two burgers but one was for my 5-year-old daughter and I ordered it a hamburger with just ketchup, I drove away then noticed they put cheese on her Burger. So I turned around and drove back through the line and they said oh I'll fix that for you, I got up to the window and an employee sticks their head out and says YOU CAN GIVE ME THE BURGER BACK NOW!!!! I couldn't believe how rude and ridiculous that was! Go somewhere else there rude and don't respect there customers! š
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of menu items can I expect at Dairy Queen Grill & Chill in Clearwater?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and specialty items like BlizzardĀ® Treats and GrillburgersĀ®.
What are the operating hours for Dairy Queen Grill & Chill throughout the week?
The location is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
Are there any holiday closures at this Dairy Queen location?
Yes, the Dairy Queen Grill & Chill in Clearwater is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, this Dairy Queen location offers a drive-thru service as well as outdoor seating.
Is the Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the restaurant is family-friendly and has amenities like booster seats and high chairs, welcoming children and families.
Can I access free Wi-Fi at Dairy Queen Grill & Chill in Clearwater?
Yes, free Wi-Fi is available for customers at this location.
How can I place a mobile or online order for pickup at Dairy Queen Grill & Chill?
You can place your pickup order online through their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/14993/ or use their app for exclusive deals.
Which nearby restaurants could I visit after dining at Dairy Queen Grill & Chill in Clearwater?
Nearby restaurants include The Kettle (American cuisine), Taco Gringo (Tex-Mex and Mexican restaurant), D & L Taco Gringo (taco restaurant), and Subway (sandwich shop).
If Iām visiting Dairy Queen Grill & Chill, what nearby healthcare options are available?
Nearby healthcare facilities include CentraCare - Clearwater Clinic, Clearwater Medical Clinic, and Northway Dental Associates - Clearwater.
What local businesses near Dairy Queen Grill & Chill provide fitness and wellness services?
Close to Dairy Queen, you can find Snap Fitness gym, Caribbean Sun Tanning salon, and Riverside Nutrition health food store for wellness and fitness needs.