Dairy Queen Grill & Chill

2.7
655 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
720 Nelson Dr, Clearwater, MN
55320, United States

Hours

Reviews

2.7
655 reviews
5 stars
158
4 stars
112
3 stars
62
2 stars
50
1 star
273

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiences highlighting long wait times and incorrect orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, including melted ice cream and stale items, leading to dissatisfaction.

Cleanliness

The establishment was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Staffing Issues

Many reviews pointed out that the location was understaffed, resulting in slow service and overwhelmed employees.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food on certain visits, indicating that experiences can vary.
  • JM
    Janet M Rose (Meme)
    4 days ago
    3.0
    One order at a time resulting in long wait times. This is my experience at Melrose and Clearwater. Sauk Centre could teach these other stores how to work efficiently and together. The food is good, it's just too slow in their service. Go to Sauk centre if you want a good experience.
  • IG
    isaac grieve
    Nov 13, 2025
    1.0
    I entered and ordered at around 5:20 P.M. The worker there (india) took our orders and said it would be out shortly. We ended up getting our food at 6 P.M. and missed our bus home because of it. The food was cold, and we watched as the workers scooped one fry in the container at a time for each of me and my 3 friends. We finally got a ride and checked our food and saw that we each had less than 15 fries, and because I ordered the $7 chicken strip basket, I was expecting ice cream too as it said there would be on the receipt. By far my worst experience at any drive thru, and please get rid of India from the staff. I hope to see improvement next time I go and am very disappointed
  • JG
    Jaxson Grunwald
    Nov 13, 2025
    1.0
    India took her sweet ole time and it pissed me and my friends off
  • JJ
    Jaxson
    Nov 4, 2025
    1.0
    I ordered food through the app last night around nine, since Google said that they were open until ten. I get there at 930 to find out they close at 930, which is fine, but then asked about getting a refund on the order instead. I didn't get an answer from the speaker for a solid minute on this question, before asking again. Got told you can get a refund on the app, which isn't true. Guess that's 15 bucks down the drain.
  • AC
    Abbi Chapman
    Nov 3, 2025
    1.0
    GIVE THE BURGER BACK! I ordered the 2 for $5 and got two burgers but one was for my 5-year-old daughter and I ordered it a hamburger with just ketchup, I drove away then noticed they put cheese on her Burger. So I turned around and drove back through the line and they said oh I'll fix that for you, I got up to the window and an employee sticks their head out and says YOU CAN GIVE ME THE BURGER BACK NOW!!!! I couldn't believe how rude and ridiculous that was! Go somewhere else there rude and don't respect there customers! šŸ˜”

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of menu items can I expect at Dairy Queen Grill & Chill in Clearwater?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and specialty items like BlizzardĀ® Treats and GrillburgersĀ®.

What are the operating hours for Dairy Queen Grill & Chill throughout the week?

The location is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.