McDonald's

3.6
1006 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
90 Lake Dr E, Chanhassen, MN
55317, United States

Hours

Reviews

3.6
1,006 reviews
5 stars
377
4 stars
250
3 stars
169
2 stars
58
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being friendly and accommodating, while others, including management, are reported as rude and unhelpful.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor quality control, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, expired products, and overall declining quality.

Cleanliness and Environment

The restaurant is generally reported as clean, but some customers noted issues with the dining area and play area, suggesting improvements could be made.

Efficiency

The drive-thru service is often praised for being fast, but there are complaints about long wait times and inefficiencies during busy periods.
  • MF
    M F
    Nov 15, 2025
    1.0
    Could barely understand the guy in the drive through and they screwed up several items in the online order.
  • MM
    Megan
    Nov 11, 2025
    2.0
    I never usually have problems with this location, I'll typically stop after work if I get off early. I decided to stop tonight since I got off early, everything was fine until I got home. I checked and my fries weren't there. I got everything but my fries. I hadn't eaten in over 12 hours so I was was pretty hungry. I'm really disappointed because now I can't do anything about it since the store is closed.
  • DM
    Dave McKay
    Nov 10, 2025
    5.0
    Take a standard McDonald's, but add a very clean appearance. Parking is far better than the Eden Prairie location a few miles east of here. Has large parking spots for truckers, too. You know the McDonald's menu, and this is no different. Staff was friendly and my order was complete promptly
  • JW
    Joshua Watson
    Nov 1, 2025
    1.0
    Rudest customer service I’ve ever experienced. The food is always cold, I don’t even understand how. Worst of all, the manager refuses to give pup cups. I asked to talk to the manager today, the restaurant was not busy at all, I was the only car in the drive-through. My dog is barking in the back cause he’s so excited to get his pup cup, the manager says they can’t accommodate. He refused to put whipped cream in a cup for my dog. Wen asked why, he had no explanation other than he will not be doing it. Rudest and worst experience I’ve had ever. I will drive the extra five minutes to go to Chick-fil-A, where they treat me and my dog much better.
  • KB
    Katrin Betker
    Oct 14, 2025
    5.0
    My Son ordered food. He enjoyed it. And the manager and his employees were good to us. I just wanted a drink and had sweet ice tea. And an apple pie. I just wanted to have something after working hard at my job. The employee was very nice. Because the manager thought they were out of sweet tea. And gave us a refill. We went there. Because when your budget income is low. It helps alot. Until you know you get your next paycheck. Its fast food. But it's better than nothing.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 90 Lake Dr E, Chanhassen?

McDonald's at 90 Lake Dr E, Chanhassen is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM until 1:00 AM the next day.