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Brand Certified

Chipotle Mexican Grill

3.6
(915 reviews)

About

Mexican Restaurant
Chipotle Champlin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11209 Aquila Dr N, Champlin, MN
55316, United States

Hours

Reviews

3.6
915 reviews
5 stars
401
4 stars
175
3 stars
83
2 stars
63
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude or disengaged staff, with several instances of poor customer service experiences.

Food Quality

The quality of food has been inconsistent, with complaints about undercooked rice, stale chips, and incorrect orders.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and restrooms, contributing to a negative dining experience.

Portion Control

Customers frequently noted issues with portion sizes, particularly with meat and toppings, often feeling shortchanged.
  • MS
    Milan Ski
    Feb 25, 2026
    1.0
    I open my bowl and ate some then I look at the top of the bowl and it was a bug! So disgusting.
  • RH
    Renee Horbul
    Feb 24, 2026
    3.0
    Would have loved to receive more than 5 pieces of carnitas 😔
  • RP
    Remy P
    Feb 8, 2026
    2.0
    The service on Sun, Feb 8th 2026 between 1pm-230pm the old white lady and the young white lady at the cash register is so rude, disrespectful and racist to their customers. Will never come back her again.
  • AW
    Austin Workman
    Feb 4, 2026
    1.0
    I’ve gone here many times over the years since it’s the closest location to my house. However I usually will drive further away to another location because every time I’ve ordered brown rice from this location it has been crunchy and hard and the food is overall never up to the standards held at other locations. You would think over a 2 year period there would be one visit where the rice has been perfected, but no. I’m leaning towards forever giving up on this specific location.
  • TT
    Trinity Thompson
    Jan 22, 2026
    2.0
    I come here alot as its close to work and the food itself is not bad usually. The people working on the other hand can be soooo rude. They are so mad they have to work, its not everyone. Today the woman on the line said "I heard you what else do you want" in a very rude tone...when she hadnt even put the topping on the bowl. Then proceed to put the wrong topping on my bowl after being rude. Giving every customer a rude look while shes topping your food. I walked in smiling, and left wondering why people work in customer service if you cant be nice. This has happend quite a few times here in diffrent scenarios, thats why im finally leaving a review.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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