Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.1
1,171 reviews
5 stars
616
4 stars
277
3 stars
115
2 stars
55
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including slow service, staff arguing, and unprofessional behavior.
Food Quality
While some customers praised the burgers and shakes, others reported issues with food quality, including cold items, incorrect orders, and even raw chicken.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and a generally unclean environment.
Staff Friendliness
Some staff members were noted for their friendliness and good service, but this was inconsistent across reviews.
Wait Times
Customers frequently complained about long wait times for food, even when the restaurant was not busy.
- LHLuke H2 days ago5.0Uber Eats screwed me but when I called the store Kendra and Makenzie made it right.
- JLJason LucasNov 16, 20251.0Took over an hour to get our food. The bathrooms are disgusting. I would not recommend eating here.
- CBChelsea BraudtNov 14, 20251.0This place has really gone downhill. There was garbage everywhere, service took forever, no one knew what was going on, half the staff seemed like they were tweaking out or something… the cashier kept on the same pair of gloves as he took orders/money, made shakes, put his hands in his pockets, touched his face, and continued to prep food. Disgusting. This is the most basic of food safety training. If I would have seen this behavior sooner I would have asked for a refund and left without eating.
- KSKeesha SpoonhunterNov 7, 20251.0We came to this location because it's the closest. It was very disgusting! All the tables were dirty, the trash was over filled. Garbage all over the floors and fries. The worker who took our order wore the same gloves the entire time we were there, including wiping his snot and sweat on them!! It was disgusting to watch! Terrible work ethic! The guy just stood waiting for the orders to be done, wiping his filth on OVER USED gloves instead of doing your job and keeping your restaurant clean. Where is management?! This place needs to be shut down, and that's unfortunate because I liked smash burger 😖
- WGWendy GumabonNov 2, 20252.0I used to take my boys here because they love burger and fries. At first, the food was good but after some time the service was getting worse, the food was bad! The staff are not happy. I don't see any smiles on their faces as they serve their patrons. Always overwhelmed and confused about orders. I feel that they don't have a dedicated staff/ servers because I see new faces every time. They also don't know about those gift coupons that come through the mail and the deals on the app! They are not well informed and I wonder what's going on. Don't they give orientation to the staff what's going on. I claimed a free reward of fries using my points and it was soggy and soaking in oil!! Maybe that's what you get because it's FREE!!! I felt so bad for my boys eating fries soaked and dripping in oil I almost cried!!! But deep inside of me, I swore on that moment that was the last time we will go to Smashburger Burnsville! Food became worst when they introduce those $4:99 burgers! Too small and done haphazardly maybe because it's cheap! You get what you pay for. I now take my boys to Five Guys! Five Guys burgers are done right, delicious and most importantly the staff/servers are smiling and happy to attend to the customers.
Frequently Asked Questions About Smashburger
What type of food does Smashburger serve?
Smashburger serves handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger in Burnsville?
Smashburger is open daily from 10:30 AM to 10:00 PM.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services, with delivery hours from 11:00 AM to 9:30 PM every day.
Can I order Smashburger's menu online or through an app?
Yes, you can order online through Smashburger's website or via their mobile app available on the Apple App Store.
Does Smashburger accommodate dietary preferences such as vegetarian options?
Yes, Smashburger serves vegetarian options and also has a children's menu to cater to families.
Is Smashburger accessible for customers with disabilities?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with disabilities.
Does Smashburger serve alcohol such as beer or wine?
Smashburger serves beer but does not serve wine, cocktails, or have a bar onsite.
What nearby stores can I visit after dining at Smashburger in Burnsville?
After dining at Smashburger, you can visit nearby stores like Men’s Wearhouse for clothing, Marketplace for groceries and liquor, or T.J. Maxx & HomeGoods for department store shopping.
Are there other dining options near Smashburger in Burnsville?
Yes, nearby dining options include Leeann Chin for Chinese and Asian cuisine and additional Smashburger locations.
Where can customers send packages or pick up deliveries near Smashburger?
Customers can use the nearby UPS Access Point location for courier and delivery services, making it convenient to handle shipping before or after visiting Smashburger.