McDonald's

3.7
1533 reviews
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Business Details

521 W Washington St, Brainerd, MN
56401, United States
(218) 829-5201
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
521 W Washington St, Brainerd, MN
56401, United States

Hours

Reviews

3.7
1,533 reviews
5 stars
591
4 stars
397
3 stars
275
2 stars
96
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours, with some waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some customers experiencing unhelpful or disrespectful interactions with staff.

Food Quality

Several customers noted that food was often cold or not fresh, leading to dissatisfaction with their meals.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the bathrooms.
  • RB
    Richard Bunten
    Dec 19, 2025
    3.0
    Slow service for a McDonalds at lunch time. Took about 10 minutes to get food. They must be understaffed. Food was as expected. Restaurant was clean.
  • MT
    Maria Tobiason
    Dec 17, 2025
    1.0
    I went to the drive thru and began to say: I’ll have a quarter pounder deluxe..” then I was immediately cut off by the person taking my order who asked me “the sandwich or the meal?” I pulled up to the payment window and noticed her name is Linda. I would say a senior citizen. I have never had a problem here when I have stopped in the past. I used to live in the Twin Cities and had much friendlier experiences with the staff at those McDonald’s locations. She should not be helping customers.
  • CB
    C B
    Dec 9, 2025
    1.0
    Stuck working late in a snow storm, I slid into here for supper on the way home. Parking lot was clear, not busy at all. Got my order, and headed for home. I almost didn't make it due to the deep snow. Once home, I discovered they screwed my entire order up. Nothing special ordered, just straight off the menu items. I called and talked to someone calming to be the manager. I explained the situation, was told to simply just drive back in to have the order fixed. Offered no other help otherwise, then I discovered he's not the store manager, and screw my order. @mcdonalds, this place needs some cleaning of house.
  • JJ
    Jere
    Dec 6, 2025
    3.0
    It makes a turd. Cheap abundant grub. Always busy. Not I don't want to use my app. I'm a full payer.
  • TP
    Tim Powers
    Nov 22, 2025
    5.0
    Just another mcDs. No playground.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 521 W Washington St, Brainerd, MN?

McDonald's at 521 W Washington St is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, this McDonald's has a drive-thru open every day from 6:00 AM until midnight.