Jimmy John's

4.2
389 reviews

About

Sandwich Restaurant

Location

Jimmy John's
201 NE Washington St, Brainerd, MN
56401, United States

Hours

Reviews

4.2
389 reviews
5 stars
225
4 stars
87
3 stars
37
2 stars
13
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the sandwiches for being delicious and well-prepared, although some noted inconsistencies in order accuracy.

Service Issues

Several reviews highlighted poor customer service experiences, particularly with rude staff and slow service, especially during busy times.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting trash and messiness in the restaurant.

Delivery Problems

Multiple customers reported long wait times for delivery and issues with order accuracy, leading to frustration.

Staff Friendliness

Despite some negative experiences, many customers appreciated the friendliness and helpfulness of the staff.
  • KF
    Katie Fergerson
    Dec 27, 2025
    1.0
    I frequent this Jimmy John's due to bad experiences at the other location in town. Now this location is just as bad as the other in town. The last 3 times I have ordered they have not gotten my sandwich correct. I always ask for extra pickles and the last 3 times have not received that. This trip I had requested extra pickles, mayo and to add onion and got zero pickles again, no onion and very light mayo. And whom ever made my sandwich did it with diry gloves from another sandwich; my turkey sandwich and the inside of the wrapper is filled with a red crusty seasoning. Unfortunately I will not be back.
  • TW
    Tyler Wittwer
    Dec 19, 2025
    1.0
    $15 for a sandwich/meal with 3 pieces of ham is insane. Jimmy John’s used to be legit, apparently not anymore.
  • TT
    TWiLiGHT411
    Oct 30, 2025
    5.0
    Trystyn makes the bomb sammiches yo! She's got customer service on lock too.
  • JJ
    Jere
    Oct 25, 2025
    4.0
    Good food, like every JJ. Nice staff. Sometimes they run out of bread.
  • JS
    Jennifer Smetana
    Sep 22, 2025
    1.0
    We went thru the drive thru and received 5 sandwiches which was clearly someone else's order. We told by the VERY rude young lady that we weee wrong and she screamed at us and gave us another sandwich which was wrong again! My husband went in and complained again and finally was given the right order that had been sitting there the whole time! The young lady needs a different job not in the public! We were trying to be honest and not take an order that was close to $80. dollars. What the hell is she so mad about? Never again!