Food Quality
Customers generally praised the bagels and sandwiches, noting their freshness and taste, though some expressed disappointment over portion sizes and quality inconsistencies.
Customer Service
Mixed reviews on customer service; while some staff were described as friendly and helpful, others were reported as rude or inattentive, particularly in the drive-thru.
Order Accuracy
Frequent complaints about incorrect orders and issues with customization, leading to frustration among customers.
Wait Times
Long wait times, especially in the drive-thru, were a common concern, with many customers noting inefficiencies in service.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and bathrooms, suggesting a need for better maintenance.