Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,162 reviews
5 stars
341
4 stars
246
3 stars
194
2 stars
116
1 star
265
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, old, or improperly prepared items, as well as cleanliness concerns.
Order Accuracy
A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing components.
Management Issues
Several reviews pointed to poor management and lack of staff training as contributing factors to the overall negative experience.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the quality of food and service did not justify the cost.
- FTFong ThaoNov 16, 20252.0This time and my last visit there was something wrong with my order. They forgot my apple juice which I went back inside after the drive thru and the last time I visit they gave me a Medium mocha frappe instead of the large I ordered.
- MBMingo BarryNov 9, 20252.0Ordering was a nightmare. All I wanted was a medium soda. The kiosk, after I went through all the keystrokes of telling him I don't want anything more than a soda just on a soda it asked me for a table number and I keyed my table number which was table 236. It told me I had to enter a table between 1 and 120. So it wouldn't let me move forward. Then I had to summon someone from the kitchen to take my order and that person did not know how so they had to get the manager to help me order a soda. Never going back again to a McDonald's anywhere! What a waste of time! Oh, and let's not forget that medium glass of pop cost me $2.02 ridiculous! Cost them probably 2 cents for the pop and another $0.02 for the glass.
- DBDavid BrinkmanNov 4, 20251.0I hate having to order pn your phone, and STILL have to go through the drive up line. Just adds extra steps, adds time to my process. Prices are ridiculously high for the level of service.
- KSKent SiedschlagOct 29, 20251.0Play stood at the counter for several minutes while people ran around the kitchen not sure what they were doing how to act and basically I was ignored just terrible service I would avoid that place like the plague I live there
- ANAmanda NelsonOct 17, 20251.0They only put a small amount of fries in the large every time we order. Called and they never do anything.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Big Lake, MN?
McDonald's in Big Lake, MN operates daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
Does McDonald's offer drive-thru service, and what are its hours?
Yes, McDonald's offers drive-thru service from 5:00 AM to 11:00 PM Sunday through Thursday and until midnight on Fridays and Saturdays.
Can I get delivery from McDonald's, and what are the delivery hours?
Yes, McDonald's offers delivery service daily from 5:00 AM to 11:00 PM, extending to midnight on Fridays and Saturdays.
What payment methods does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's in Big Lake provide curbside pickup?
Yes, McDonald's offers curbside pickup as part of its pickup and delivery services.
How can I order from McDonald's using a mobile app?
You can order via the McDonald's App available on the Apple App Store and Google Play Store. Quick links are available online for easy access.
What services and amenities are available at McDonald's in Big Lake?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Lake Cafe, The Third Rail Bar and Grill, and Pizza Factory for additional dining options, and Big Lake Chiropractic Clinic for health services.
Where is McDonald's located in relation to community services in Big Lake?
McDonald's is near Big Lake City Hall and the Big Lake Chamber of Commerce & Industry, making it convenient for visitors attending community events.
Are there nearby transportation or service facilities accessible from McDonald's?
Yes, nearby facilities include U-S Bank ATM and self-storage facilities like U-Lock Storage and North Star Storage, useful for errands alongside your visit.