Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
2.9
629 reviews
5 stars
174
4 stars
103
3 stars
69
2 stars
62
1 star
221
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported the restaurant as filthy, with dirty floors, counters, and unsanitary conditions.
Service Speed
Many reviews highlighted extremely slow service, both in the drive-thru and inside, with long wait times reported consistently.
Order Accuracy
Customers frequently experienced issues with incorrect orders, missing items, and poor communication from staff.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior from employees.
Food Quality
Several reviews mentioned food being cold, undercooked, or not meeting expectations, leading to dissatisfaction with the overall dining experience.
- NMNathaniel MooreNov 12, 20254.0Great service and great food! Super fast turn around as well!
- TBTom BurgardNov 2, 20251.0Didn't get our fries, had to go back and wait 10 minutes for "fresh" ones which were under cooked and soggy. Also forgot one of our sundaes.
- RSRyan SchoephoersterOct 19, 20255.0They were super busy and were very accommodating, patient, friendly to and for my 2 kids.
- TMTristan MilstienOct 10, 20251.0I grew up with this location. I also worked here as a teenager. I have never been more grossed out than I was watching the girl at the window petting a dog through the drive thru and then go and serve me my food. Which she was also itching her hair and touching her hair before making my shake. I asked her about it and she claimed she washed her hands but I watched her in the window the whole time. Which- we did not get our complete order either. We have half a container of our large onion rings. No fries for two of our baskets either. I want a refund but I am so mad at your staff. The one boy working though was EXTREMELY polite taking the order. Well done by him but the rest- have fun making people sick.
- JNJessica NoreenOct 10, 20252.0Blizzard lacked pieces of candy/cookie mixin....they catered to the drivethru for 10min before making my treats, no one in store...very clean.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats are offered at Dairy Queen Grill & Chill in Big Lake?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 300 Fern St, Big Lake, MN 55309-9460, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday from 10:30 AM to 9:30 PM, and Friday to Sunday from 10:30 AM to 10:00 PM. It is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill have amenities for families and children?
Yes, it offers booster seats, high chairs, is family-friendly, welcomes children, and provides restrooms and free WiFi.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service for customers.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/10399/.
Are there any nearby convenience stores or gas stations close to Dairy Queen Grill & Chill?
Yes, Kwik Trip and KWIK TRIP #168, both convenience stores and gas stations, are nearby, making it convenient for customers to fuel up or grab essentials before or after visiting Dairy Queen.
What other dining options can be found near Dairy Queen Grill & Chill?
Nearby you can find The Jerky Shoppe, an American restaurant, and Chick-fil-A Big Lake, a chicken restaurant, which provide alternative dining choices.
Are there places nearby where I can enjoy a drink or socialize after visiting Dairy Queen Grill & Chill?
Yes, Lupulin Brewing and Scribbled Lines are local breweries and pubs nearby where customers can enjoy drinks and socialize.
Does Dairy Queen Grill & Chill engage customers through any mobile app offers?
Yes, they encourage customers to download their app to access exclusive deals and mobile rewards.