Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
2.9
634 reviews
5 stars
174
4 stars
104
3 stars
69
2 stars
63
1 star
224
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Cleanliness
Numerous reviews highlighted unsanitary conditions, with many customers describing the restaurant as filthy and poorly maintained.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor communication from staff.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some customers praising individual employees while others reported rudeness and unprofessional behavior.
Food Quality
While some customers enjoyed the food, many others complained about cold, stale, or improperly prepared items.
- PDPaul DeyoJan 3, 20261.0Waiting 45 mins in line for a couple cheeseburgers with only 2 cars ahead of me. This place continues to be disaster. Hire the correct staff for it to run efficiently. McDonalds doesn't have this problem! Do something ownership or close the doors!!!
- CWCarter WilliamsDec 7, 20251.0Laziest dq I’ve been to, fries always chewy/cold, small pieces of chicken, ordered for pickup ahead of time got there at the pickup time just to have to wait 5 min at the speaker to tell them I had a mobile order with only 1 car at the window
- THTori HackbarthDec 5, 20252.0ordered 3 $7 meal deal. all of them looked like this.
- NMNathaniel MooreNov 12, 20254.0Great service and great food! Super fast turn around as well!
- TBTom BurgardNov 2, 20251.0Didn't get our fries, had to go back and wait 10 minutes for "fresh" ones which were under cooked and soggy. Also forgot one of our sundaes.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats are offered at Dairy Queen Grill & Chill in Big Lake?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 300 Fern St, Big Lake, MN 55309-9460, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday from 10:30 AM to 9:30 PM, and Friday to Sunday from 10:30 AM to 10:00 PM. It is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill have amenities for families and children?
Yes, it offers booster seats, high chairs, is family-friendly, welcomes children, and provides restrooms and free WiFi.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service for customers.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/10399/.
Are there any nearby convenience stores or gas stations close to Dairy Queen Grill & Chill?
Yes, Kwik Trip and KWIK TRIP #168, both convenience stores and gas stations, are nearby, making it convenient for customers to fuel up or grab essentials before or after visiting Dairy Queen.
What other dining options can be found near Dairy Queen Grill & Chill?
Nearby you can find The Jerky Shoppe, an American restaurant, and Chick-fil-A Big Lake, a chicken restaurant, which provide alternative dining choices.
Are there places nearby where I can enjoy a drink or socialize after visiting Dairy Queen Grill & Chill?
Yes, Lupulin Brewing and Scribbled Lines are local breweries and pubs nearby where customers can enjoy drinks and socialize.
Does Dairy Queen Grill & Chill engage customers through any mobile app offers?
Yes, they encourage customers to download their app to access exclusive deals and mobile rewards.