Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely long wait times, poor service, and rude staff interactions.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect orders.
Cleanliness
Several customers noted that the dining area and restrooms were dirty, with unclean tables and floors.
Management Concerns
Feedback indicated a lack of effective management and leadership, contributing to poor employee morale and customer service.
Pricing Complaints
Customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality of food did not match the cost.
SC
Sakira Coleman
Nov 16, 2025
1.0
Came for the drive through after my fiancé was working a 24 hour shift… no one was there or at least they weren’t paying attention. It says 24 hour drive through. Adjust hours if this is not the case
LN
Landon Newtalk
Nov 15, 2025
1.0
This place was slow, 2 people ordered coffee and has not gotten it yet because they are so SLOW!
CR
Christa Roelke
Nov 15, 2025
1.0
The absolute worst McDonalds you could go to. 31 minutes waiting to get a chicken nugget happy meal. All of you need training. 4 employees joking around, food sitting there ready to be bagged up and a lobby full of people. You guys should be embarrassed to employ such a lazy crew
MB
Matthew Brandenhoff
Nov 12, 2025
1.0
I am still waiting for my food and it has been 30 minutes! This is a disgrace! I want my happy meal with my toy!
KR
Katie Ricke
Oct 11, 2025
1.0
Ordered through the app and used curbside delivery. After waiting 25 minutes, I went inside to check my order status. I was surprised to see approximately 7-8 customers standing around also waiting on their food while 4 of the employees just stood in the back chit chatting. (There are about 7 other people working) After another 5 minutes or so, I was finally able to grab the attention of a young kid to ask him if he knew where my order was. He proceeded to go ask the guy in a red McDonald’s graphic tee (I can only assume he was a shift lead) who responded sarcastically with “Order numbers don’t mean anything to us, I don’t know”. The sweet kid came back to look closer at what I ordered, tells the other guy it was nuggets. He then proceeds to grab a random box of nuggets that were sitting in what appeared to be a “mess up” pile and hands them to the counter kid who throws them in a bag. I politely requested nuggets that hadn’t been sitting there for who knows how long. Counter kid then relays this to the “shift lead” - the response he received was disappointing to say the least- he says “I would have told her it’s going to be another ten minutes” and laughs. Mind you- I watched them put two full trays of nuggets away in the warmer about 5 min or so, prior to this. Poor counter kid, who clearly isn’t any position to say otherwise, stands there for a minute contemplating what to do. Reluctantly, he comes back over to tell me it’s going to be another little bit of a wait. Obviously I tell him to forget about it and I walk out. After spending about 10-15 min inside I walk out to a worker standing next to my car- he looks lost. I apologize to him, that I was inside looking for clarity to my order. Zero leadership happening at this location, we can’t expect our youth to care, when their leaders aren’t caring either. These kids are clearly looking for direction and leadership- the lack of these two very important things are resulting in all around failure- from employee morale to customer satisfaction. At least my Dr. Pepper was crispy- this is something that is always accurate without fail.