Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and unclean dining areas.
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of proper customer service.
Food Quality
Many customers complained about cold and poorly prepared food, with some noting that items were not fresh.
Management Issues
There were complaints about poor management practices, including understaffing and lack of effective leadership.
KS
Kira Simonson
Jan 2, 2026
1.0
I found 5 pieces of hair in my food and did not get all my food
PL
poem lover
Dec 23, 2025
5.0
We recently came in on Saturday or Sunday, and we had a very polite lady who reassured us on our food! She seemed quite short staffed, and handled everything perfectly! My daughter loved her eyeliner. My little ones just finished the blizzards we had kept in the freezer. My old dairy queen never blended anything fully; but she sure did! Not only did she clean the tables before we sat down, she was also zooming through kitchen and making ice cream. 10/10 experience, wish I remembered her name.
DD
Dan
Dec 17, 2025
1.0
Belle Plaine Dairy Queen December 17, 2025 stop.
This place is a mess . Bathroom stinks.
Bit into my $7 cheeseburger and hit a cold spot.
Gross!!
CM
Ck Mc
Oct 26, 2025
5.0
Incredible experience at this location; the ladies on shift during our visit were top notch! They took care to make sure our order was correct and fresh. Our baby was so fascinated with watching the life behind the counter and we loved how the team interacted with her. 10/10 we will be stopping by again, and recommending it to others!
GB
Gus Bus
Oct 24, 2025
5.0
friendly staff, food has always been good. Can't go wrong with this one