Customers frequently reported slow service, long wait times, and incorrect orders, with some noting rude or unprofessional staff behavior.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms, raising concerns about hygiene.
Food Quality
Many customers expressed dissatisfaction with the food quality, mentioning cold, soggy items and incorrect orders, although some did enjoy the ice cream.
Staffing Issues
The business was often noted as being understaffed, leading to poor service and long wait times, especially during busy periods.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, as well as enjoying certain menu items.
CM
Ck Mc
Oct 26, 2025
5.0
Incredible experience at this location; the ladies on shift during our visit were top notch! They took care to make sure our order was correct and fresh. Our baby was so fascinated with watching the life behind the counter and we loved how the team interacted with her. 10/10 we will be stopping by again, and recommending it to others!
GB
Gus Bus
Oct 24, 2025
5.0
friendly staff, food has always been good. Can't go wrong with this one
JB
Jenna Bennett
Oct 8, 2025
5.0
I got a blizzard and a sundae they were both good and the worker was really nice and even gave out a free duck to my godson. Very impressed!
SR
Sheila Root
Aug 8, 2025
5.0
There was one lady behind the counter that was fantastic! I'm slightly hard of hearing. Thankfully this lady stepped up. Then went above and beyond. I've only experienced this kind of service in Byron MN.
RM
Rustianna Mechura
Jul 26, 2025
1.0
Took a large group here (30 people) and to keep things simple for staff and ourselves, limited the menu choices to the $7 deal, so everyone got either cheeseburger or chicken strips and fries, fountain soda cup and single topping sundae or small blizzard.
Of our group about 5 people upgraded to the blizzard.
It took over an hour to get our food.
The order taker was great and had the best attitude and ability to handle the situation. There were a couple flustered young men trying their best to fill our order as well as others.
Then there was a frazzled, rude young woman acting as manager or shift lead or something. She screamed at and belittled the other staff constantly. She kept redirecting the young men, confusing their tasks and calling out the same orders repeatedly so they made wrong food, then berated them that they were wrong and not fast enough. The young lady who took our order had a fine handle on the ice cream, until this supervisor interrupted to "help" and messed up the order herself. I am amazed the whole lot of them didn't walk out. No one deserves to be treated like that. I heard her tell one tall fellow with glasses that "so-and-so would be even meaner, you know she would."
I assume it is Dairy Queen policy that workers either wear gloves or use utensils when handling ready to eat food... this woman used her bare hands to put chicken strips and fries into our boxes, after touching multiple other items including the icecream machine, toppings, register, earpiece/headset and who knows what else, and definitely not washing her hands in between.
At one point she even yelled at customers.
She is not leadership material, and not someone I would want handling my business or food. (July 25, 2025, 6 PM)