Jimmy John's

Reviews

• TM

  Tara Markus

  Apr 3, 2026
  1.0
  Stopped and sat for over 15 minutes in the drive thru waiting for our food (we couldn’t drive off because there’s no way out). Finally got to the window, still waited, just ended up driving off.
• LO

  Lennyn Ortiz

  Mar 18, 2026
  2.0
  food poisoning
• JC

  Jena Carlson

  Feb 2, 2026
  5.0
  They forgot my lettuce:( but it was still good
• JH

  jerod hatleli

  Dec 11, 2025
  1.0
  This Jimmy John's in austin has become better known as surprise me John's due to the sandwiches I get but never ordered. Atleast the crew working was kind and professional in their mistakes. However the crew working 12-11-25 didn't have a clue what professional was. After waiting in the drive through after paying at the window, not a car behind me for 15 mins I asked for my money back so I could leave.i was told the system was down and they "couldn't print tickets". I said I understand you but it's 4 ingredients and bread, I can't wait 20 mins for 1 sandwich. Just cancel my order, give me the receipt so I can go. The kid stated his manager would have to do it and shut the window. 6 more mins and nobody comes to the window. I honk , finally who I assumed was the manager throws me a sub, shuts the window and points ahead as to say leave. By this point you can imagine I'm not happy and took a lot not to walk in and have a chat with the toddlers smiling behind the window. Needless to say Jimmy John's in austin is a distant memory and I'll sing to everyone I see how I was treated . Customer service is lost on these entitled kids. It's time these company's take a better look at who's behind their registers. Life is more than screens kids. You may have to talk to someone someday.