We came early for dinner, about 3:50p.m. so almost no waiting. The server was fast talking but easy to understand and had our footlongs done fast - Great? Except, when he asked if have it TOASTED or not for my wife, she said YES, and for mine, I said no. The Honey Mustard bottle ran out on mine & was a little light, hoping a little more, but he just put it back in the place it goes & I thought the Next worker will pick up an empty bottle? After my wife was 1/2 way done with Half her footlong, she told me he DIDN'T TOAST IT. I remember distinctly her saying yes, and found out she was looking at something else as he was moving so fast - so didnt notice it right away. She had a Stomach operation years ago and should NOT EAT PLAIN or WET BREAD as it can maker her THrow up in the night.
About 5 mins later, when there was no customers, I told them they (he\she.. couldn't tell, looked like same person) DIDN'T TOAST her Footlong when she had clearly answered yes. The gal didn't understand me at first by saying Yes, she did. She thought it was the last customer. I pointed to my wife sitting, finishing the one half, and the now female server said, "that was the last worker, he gone now, he left already". Well, so what. I asked what they can do about it, maybe a gift card of even 1/2 a footlong, and again referred to the person that MADE the footlong was already gone. Wow.
I think she offered to TOAST the REST of the other half, veggies and all, but who wants that? Even just 5 yrs ago a Restaurant would offer to MAKE ANOTHER one or give a small gift card, but no, not here. No WONDER Subways are closing.
The workers hardly speak English (she kept speaking Spanish to another worker for help) and they have NO IDEA what CUSTOMER SERVICE IS or how to be part of a BUSINESS. Subways USED to be my ALL-TIME, FAVORITE since the 90's for Fresh, Healthy, Low cost, Fast Food. That started dwindling about 10 yrs ago & It REALLY depends on which one you go to.