Food Quality
Customers reported inconsistent food quality, with many experiencing issues such as missing ingredients, poorly made dishes, and unsatisfactory portion sizes.
Service Issues
Numerous reviews highlighted long wait times, incorrect orders, and poor customer service experiences, particularly with online and drive-thru orders.
Cleanliness Concerns
Several customers noted cleanliness issues, including dirty utensils and unclean dining areas, which negatively impacted their overall experience.
Staff Friendliness
Despite the issues, many customers praised the friendly and helpful nature of the staff, indicating a positive aspect of their service.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices relative to portion sizes and food quality, feeling that the value did not meet expectations.