Chipotle Mexican Grill

2.2
158 reviews

About

Mexican Restaurant
Chipotle Clocktower Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
15180 Bluebird St NW, Andover, MN
55304, United States

Hours

Reviews

2.2
158 reviews
5 stars
40
4 stars
4
3 stars
2
2 stars
21
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including burnt chicken, undercooked rice, and cold ingredients.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with some customers feeling shortchanged compared to other locations.

Service Issues

Customers frequently mentioned slow service, inattentive staff, and incorrect orders, leading to frustration.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean dining areas and food preparation spaces.

Management Concerns

Several reviews pointed to poor management practices, including rude behavior from management and lack of proper training for staff.
  • AP
    Anna Passmore
    5 days ago
    1.0
    At first apon getting my takeout food it was ready yet. Someone asked if we were helped yet. We replied no every sweet guy who was extremely busy cleaning. As we went to the counter to check on our order status we were completely ignored by the guy working the food line. We waited about 10 minutes seeing the slip on the counter for our food. THEN THE NEXT thing you know a different customer walks in and He was helped first we waited some more. And then finally when the food line worker was finished he finally acknowledged us and rudely said "the line starts over there" then grabs the bowl and started to aggressively scooping the rice. He was so rude will definitely not be going back corporate needs to look into this store ASAP
  • HG
    HappyFaceDude Guy
    Nov 15, 2025
    1.0
    DO NOT GO TO THIS CHIPOTLE!!!!! The food is disgusting, old and fatty, and NOT up to standard. I have never thrown my food away, but I did today. The barbacoa was extremely chunky and 90% fat, while the chicken was hard, looked cold and sitting out for who knows how long. The restaurant is disgusting and dirty, and the employees are inattentive and slow. The manager is rude, unfriendly and unprofessional, she does NOT care about the standards of this location. This location is a disgrace and definitely reflects on the horrible manager. Again, don’t waste your money, DO NOT GO HERE.
  • PC
    Paul Christensen
    Nov 2, 2025
    2.0
    My 2 star review is generous. I was so excited to have this chipotle open near us. To start, the chicken is burnt almost every time we go there. Our order has been wrong multiple times. I order extra cheese every time and it comes with less than a normal order of cheese. The portions are very small, my bowl looked half filled when I opened it. When picking up our order from the drive thru lane I could see the labels printing out to put on the burritos. So they print them out and never put them on the wrappers so we have to unroll all burritos to figure out who's are who's, this is what happens every time except for the first week they opened. So frustrated! Why can't this store be ran properly?? In the picture the left burrito supposed to have extra cheese, the middle extra rice and the right normal portions. Embarrassing!
  • HS
    H Slabaugh
    Nov 2, 2025
    1.0
    Horrible. Very slow service, workers seem to be in any rush to help. Almost out of chicken, rice, no taco shells for kids meals. One worker looked like she was going to cry. Always dirty when we go in. I was hoping this would be our new weekly spot but its just terrible.
  • RH
    Ryan Hank
    Nov 1, 2025
    2.0
    It’s frustrating how the employees at this location never know how much portion size, they put way too much rice but then always skimp on things like meat compared every other chipotle I’ve been to. They are also typically out of many of the ingredients, especially the meats and the peppers.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Clocktower Commons offer?

Chipotle provides fast-casual Mexican dishes including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Andover, MN?

The restaurant is open daily from 10:45 AM to 11:00 PM.