Chipotle Mexican Grill

Reviews

• DJ

  Dema Jenner

  Mar 6, 2026
  1.0
  I ordered a quesadilla through the Chipotle app. Since quesadillas are an online-only item, there is no way to order them in store. Sometimes when I order this item, the amount of cheese added is very minimal. Because there is no option in the app to add extra cheese or leave any type of note, I added “extra cheese please” next to my name on the order. When I went to pick it up, the manager I think (an older woman) told me that I’m not allowed to do that and that I would have to pay for extra cheese. I told her I was completely fine with paying for it if there was an option online, but there isn’t. Since quesadillas can only be ordered online, this kind of leaves customers stuck with no way to request or pay for extra cheese. Instead of trying to help, she was very dismissive and spoke to me in a rude way while I was just trying to explain the situation. I wasn’t asking for anything free I was literally saying I’m fine paying for the extra cheese, there’s just no way to do that through the app. I also want to mention that this location seems very stingy with portions in general. My sister has gone to this same location before and ordered a vegetarian bowl, and when she asked for more rice the employees gave her side eye and made her feel uncomfortable for even asking. Overall the interaction felt unnecessary and unhelpful. Probably one of the worse locations I have been too…
• JB

  Jessie Brunotte

  Mar 6, 2026
  1.0
  I’ve given this location five chances, and unfortunately every experience has been disappointing. The restaurant consistently looks dirty and poorly managed. Each time I’ve visited, they’ve been out of multiple basic items like rice or other ingredients, and customers are left standing around waiting while staff run back and forth between the two service lines trying to restock food. What concerned me most during my most recent visit was watching food that had fallen onto the counter while burritos and bowls were being assembled get pushed back into the serving containers. For example, I saw rice that had spilled onto the prep surface pushed back into the rice container instead of being discarded. At other locations, the line is wiped down frequently and kept clean, but that doesn’t seem to be happening here. Between the lack of food, the long waits, and the cleanliness concerns, this location feels very poorly run compared to other Chipotle restaurants I’ve visited. After five attempts, I won’t be coming
• MS

  MN S.

  Mar 4, 2026
  1.0
  They were good when they first opened. Unfortunately, things have gone downhill the last six months. Our last few orders, the rice was so overly salted, it was inedible. The service has gone down as well. Employees used to be friendly and now they all just seem miserable being there.
• DS

  Don Shaw

  Mar 2, 2026
  1.0
  This chipotle location is absolutely horrendous! Rude employees, lack an immense amount of professionalism. Any time you ask these folks for a side of vinegarette it’s either we don’t have any made or it will take us 30 mins to make it. Why? I’ve stood in line waiting to order my food over hearing a customer asking the employee to be polite and not so rude. This location is poor at max. Fix yourselves!
• JH

  Jere Halverson

  Feb 15, 2026
  1.0
  By far the worst chipotle in the area. Food is the worst of any chipotle I’ve ever been to besides the Edina location. The worst part though isn’t the food, it feels like they activately try to avoid cleaning the counter. You can go in right after the open and the counter will be covered in cheese and sour cream. I’ve actually went in and left multiple bags times because either the counter was a complete mess or the food looked disgusting and went to other chipotles. I keep going back because the location is so convenient hoping they’ve got things figured out, but it’s disappointed me every single visit. Will give it a go in a few months and report back if anything changes. I’m not holding my breath though.

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