Caribou Coffee

Reviews

• MP

  Mary Poss

  Nov 4, 2025
  3.0
  I was given only 5 of my 6 drinks at first and they were not in a carrier. I had to ask for my 6th drink and a carrier. I needed two carriers, but it was "going to be a while" to get another carrier, so I passed and had to make two trips into my building with the drinks. The order was done correctly in the end and the drinks are great.
• AM

  Alondra Mendez

  Sep 15, 2025
  5.0
  Super friendly staff and really quick 😊
• AN

  Alicia Nelson

  Aug 25, 2025
  1.0
  So now I see that these horrible reviews are a thing. I go to explain to Steve that my Carmel high rise cooler had a lot of ice chunks in it. He tells me he is not going to compensate me that I have to call customer service. Like I've had many issues with this store and Steve was pretending to be apologetic. However he came across as if he was giving his staff a break from not knowing how many points etc could be redeemed. I had a burnt burrito that I never posted and now I am going to do so. From the manager Steve down to the staff there's a major concern with the customer service and loyalty to the customers that are regulars. Never will I visit this store again and that's sad because it's in the area.
• AM

  A M

  Aug 6, 2025
  2.0
  Driving through town and needed breakfast. Normally I'm a Starbucks girl, but thought I'd give Caribou drive thru a try. I ordered the ice caramel crafted pressed coffee, chocolate croissant, and blueberry muffin. I pay for my order. The cashier hands me 2 paper bags (croissant and muffin), I turn to grab my drink and realize it's a cold pressed coffee. "I didn't order that. I ordered the ice caramel cold pressed coffee." My bad! First time here and I said the beverage name wrong. "That's a cold pressed coffee, and this is a caramel craft press." "I didn't want this," I told her and tried to hand it back. "Unfortunately I can't take it back." "Um ..ok." she hands me the caramel CRAFTED PRESSED coffee and shuts the window. No refund; no receipt! Now, I paid for a drink I DIDN'T WANT and won't drink. If this is how Caribou coffee does business, I'm sticking with Starbucks. Chocolate croissant - crispy, chocolatey, delicious but very buttery. Butter was seeping through the paper bag and on my fingers. Blueberry muffin - soft, can taste the yummy blueberries, but very crumbly. Crumbs all over my lap. Ice caramel CRAFT PRESSED coffee - watery and bland. Not impressed. Not going back.
• JL

  Jessica Lorentz

  Jun 3, 2025
  5.0
  My drink was made quickly and staff was very friendly.

Frequently Asked Questions About Caribou Coffee